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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

How do you restrict the completion of the main ticket when the related sub ticket are still open?

A. By enabling scoping questions
B. By Activating fine tuning activities
C. By creating a user defined ticket status
D. By creating workflowrule

Question 2

In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A. Registered product
B. Contract
C. Installed base
D. Customer

Question 3

You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A. In scoping under the Business Configuration work center
B. In integration under the business configuration work center
C. In general settings under the administration work center
D. In Service and social general settings under the administrator work center

Question 4

Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A. Debit memo request
B. Contract
C. Internal order
D. Sales order

Question 5

Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A. Service request management
B. Communication for customer care
C. Knowledge Base
D. Service an repair

Solutions: