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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The company recently hired a new HR manager. The CEO briefs the HR manager that the company is looking to cut costs where possible. Therefore, he would like him to find a more affordable benefits vendor as premiums have been steadily increasing. The HR manager, who has many years of experience in managing employee benefits, reviews the current benefits package. He concludes that premiums are already on the low-end and there would be no significant cost savings by switching vendors. What alternative can he to the CEO?

A) Inform the workforce of rising benefits costs and ask them to use their benefits wisely.
B) Continue research until a more affordable benefits vendor has been located.
C) Consider reducing the employees, hours so that they are no longer eligible for benefits.
D) Organize a reoccurring health fair for employees where vendors of fer free BMImeasurements, blood pressure checks, and tips for a healthy lifestyle.

2. After the focus teams are up and running with renewed leadership buy-in and clearly defined timelines and goals, the HR director checks in with the COO to see how his vision is playing out. The COO is grateful for the director's initial observations and course correction suggestions but observes that since the teams have been working more closely together, there has been a rise in conflicts due to misunderstandings between team members from different regions and cultures. Which of the following actions that the HR director could recommend would be most effective?

A) Design a team-building activity that connects members to common work goals and values.
B) Assign conflicting team members to different teams or projects to ease the tension.
C) Issue a "celebrate diversity" online training for all team members to take.
D) Let the misunderstandings play out naturally to encourage the evolution from conflict to collaboration.

3. An organization is experiencing an influx of administrative tasks and needs additional support on a short-term basis for four hours a day. Which is the best type of contingent worker for the role?

A) Part-time employee
B) Temporary employee
C) Intern
D) Contractor

4. The company is planning to change the bus routes to service the hotels more efficiently.
The general manager asked the HR manager to inform all company employees of the changes. The majority of bus drivers are well-tenured and older. Most of the sales representatives are newer to the workforce. The company's management team oversees both groups. What is the best way for the HR manager to roll out the new information?

A) Utilize the company/ s intranet, and create a space for all information regarding the newroutes. Then, send an email to all employees directing them to check the intranet.
B) Setup a conference call for the managers, send an email to the sales representatives, andschedule a workgroup meeting for the bus drivers.
C) Create a short video that illustrates the new bus routes, and send it to all employees viaemail.
D) Meet with each employee one-on-one to discuss the new routes and answer their questions.

5. How would you handle this complaint?
A supervisor, John, gives you a call and says, "I have an issue. Another supervisor, Steve, made a joke to one of my employees that made her feel uncomfortable." John goes on to describe the insensitive joke about a "black Santa" that Steve told to the African American employee, Karen. John finishes with, "So what do I do?" Steve is a well-liked supervisor who has never crossed the line before. According to John, Karen and Steve are friends, and she doesn't want him to "get into trouble," but she thought she should at least mention it.

A) Document the interaction Steve and Karen based on the facts presented by John.Save it in case another questionable scenario with Steve ever comes up.
B) Have an informal but stern conversation with Steve. Explain that his joke was inappropriateand should never happen again.
C) Speak with Karen directly, and document the conversation. Ask her how she wants you toproceed.
D) Thank John for bringing this to your attention, and ask that he let you know if it everhappens again. Take no further action because this was an isolated incident with Steve

Solutions: