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Last Updated: Aug 02, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Tools & Application Development | 25% | - Prompts, grammars, and speech interface design - Call flow and application logic design - Dialog Designer and VoiceXML |
| Topic 2: Speech & Media Components | 15% | - Media processing and hardware platforms - Text-to-Speech and Automatic Speech Recognition |
| Topic 3: Implementation & Troubleshooting | 15% | - Deployment and configuration - Performance monitoring and optimization - Common issues and resolution |
| Topic 4: Voice Self-Service Fundamentals | 20% | - Core concepts and architecture - Avaya Voice Portal / Experience Portal components |
| Topic 5: System Integration | 25% | - Contact center and agent transfer integration - High availability and failover design - CTI and database integration |
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