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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
B) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.
C) VMware images must boot from the SAN and store all data on the SAN.
D) Oversubscription of virtual CPU or memory is not supported.

2. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?

A) integrated call distribution
B) call switching to agent and Cisco Unified IP IVR
C) interactive voice response system
D) automatic call distribution

3. In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?

A) The PG private network may be shared with any other private connections-PGs or Call Routers/Loggers.
B) The PG may use the highly available WAN connection between the sites (visible network) for all traffic-visible and private.
C) The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
D) Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.

4. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7970
B) 7920
C) 6921
D) 7930
E) 9951

5. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

A) Supervisor CTI OS or Cisco Agent Desktop user login
B) WebView user login
C) ConfigManager user access on Admin Workstation
D) service account login

Solutions: