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Updated: Oct 06, 2026
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Avaya 78202T Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Support Online Test |
| Exam Number: | 78202T |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) Avaya IP Office Platform Technical Associate Implement (ASTA-7720) |
| Real Exam Qty: | 30 |
| Passing Score: | 70% |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Valid until program retirement |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Exam Format: | Online Test, Multiple Choice |
| Recommended Training: | Avaya IP Office Platform Support Training |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 78202T Sample Questions |
| Exam Way: | Online proctored exam |
| Pre Condition: | Recommended: Hold Avaya IP Office Platform Technical Associate Implement (ASTA-7720) credential |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Backup, Restoration and System Upgrades | 20% | - Configuration management - Backup and restore procedures - System recovery processes - Software and firmware upgrades |
| Integrated System Logging and Network Diagnostics | 20% | - System logging and analysis - Connectivity troubleshooting - SSA and Monitor tools usage - Network and SIP diagnostics |
| Call Flow Configuration and System Monitoring | 20% | - Call behavior analysis - Call routing and short codes - Voicemail and UCM configuration - System monitoring tools |
| System Status, Troubleshooting and Alarm Management | 20% | - Performance monitoring - Alarm identification and resolution - Fault isolation and troubleshooting - Issue escalation procedures |
| Avaya IP Office Platform and Security Administration | 20% | - Security settings and policies - User and extension configuration - Platform architecture and components - System administration and management |
Avaya IP Office™ Platform Support Online Test Sample Questions:
Which application allows users to access their own recordings within Media Manager?
- A. Web Self Recordings
- B. Web Self Media Manager
- C. Web Self Management
- D. Web Self Administration
Correct Answer: D 🗳️
A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed.
What could be the reason for this issue?
- A. No SCN users are available.
- B. Your login credentials are incorrect.
- C. The remote sites are undergoing a reboot.
- D. The Unit/Broadcast address is set to 255.255.255.255.
Correct Answer: A 🗳️
Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?
- A. System Status Application (SSA)
- B. Avaya Diagnostic Server (ADS)
- C. WebLM License Manager
- D. Avaya IP Office Manager
Correct Answer: A 🗳️
When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office™ platform is not affected by the change from CentOS6 to CentOS7?
- A. UCM
- B. Virtualized Avaya IP Office™ servers
- C. Avaya IP Office™ 500V2 control unit
- D. PC based Avaya IP Office™ servers
Correct Answer: C 🗳️
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The Avaya IP Office™ 500V2 can have a maximum of two Combination Cards installed at the same time.
What are the two versions of Avaya IP Office™ Combination Cards that are available? (Choose two.)
- A. BRI Trunk Version: 6 DS, 2 POTS, 4 BRI, and 10 VCM
- B. PRI Trunk Version: 6 DS, 2 POTS, 4 PRI, and 10 VCM
- C. E&M Trunk Version: 6 DS, 2 POTS, 4 E&M, and 10 VCM
- D. SIP Trunk Version: 6 DS, 2 POTS, 4 SIP trunks, and 10 VCM
- E. Analog Trunk Version: 6 DS, 2 POTS, 4 Analog trunks, and 10 VCM
Correct Answer: E 🗳️
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