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Updated: Aug 24, 2026
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Genesys GCX-AI-GPE Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX AI-GPE and GPR Certification |
| Exam Number: | GCX-AI-GPE |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Select, True/False |
| Exam Price: | Varies by region (typically ~USD 100–150, not consistently published) |
| Passing Score: | 65%–70% (industry-reported range, not officially fixed) |
| Certificate Validity Period: | 3 years (typical Genesys Cloud certification validity) |
| Real Exam Qty: | 40–50 (reported range) |
| Related Certifications: | Genesys Cloud CX Certifications |
| Recommended Training: | Genesys Predictive Engagement Documentation Genesys Cloud CX AI Training (Official Learning Portal) |
| Exam Registration: | Genesys Certification Portal Genesys Cloud CX Certifications Overview |
| Sample Questions: | Genesys GCX-AI-GPE Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (varies by region) |
| Pre Condition: | Recommended: familiarity with Genesys Cloud CX administration and basic contact center operations |
| Official Syllabus URL: | https://education.genesys.com |
Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Genesys Predictive Engagement (GPE) | - Configuration and behavior tracking
|
| Topic 2: AI & Customer Experience Fundamentals | - AI-driven customer engagement concepts
|
| Topic 3: Conversational AI and Automation | - Bot and virtual agent integration
|
| Topic 4: Genesys Predictive Routing (GPR) | - AI-based routing logic
|
| Topic 5: Integration and Implementation | - Genesys Cloud CX ecosystem integration
|
| Topic 6: Data, Analytics, and Governance | - Reporting and optimization
|
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:
A) False
B) True
2. Which two characteristics are core to how GPE operates?
(Choose two)
Response:
A) AI-based prediction of outcomes
B) Real-time visitor monitoring
C) Manual prioritization of agent scripts
D) Automatic firewall configuration
3. Whenever you open an action map, it opens in ___________ mode by default.
Response:
A) View
B) Duplicate
C) Edit
D) Delete
4. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:
A) Agent Whisper
B) Call Blending
C) Predictive Routing
D) Bullseye Routing
5. An action map can only be active on a single webpage at a time.
(True/False)
Response:
A) False
B) True
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: A |
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