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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Music-on-hold
C) Integrated Announcements
D) Local Announcements

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Agent
B) Split
C) Skill
D) Vector

3. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Percent Allocation Distribution
B) Predicted Waft Time
C) Dynamic Queue Position
D) Service Objective

4. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET 1Port
B) XVR-300XB port
C) NET MGT Port
D) SER MGT Port

5. Which three are settings for Vector Variables? (Choose three)

A) Scope
B) Length
C) Assignment
D) Stop Position
E) Action

Solutions: