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Updated: Sep 14, 2026
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Avaya 132-S-709.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist: Avaya Voice Self-Service Implement Elective Exam |
| Exam Number: | 132-S-709.1 |
| Related Certifications: | Avaya Call Center Implementation Avaya IP Office Implement & Support Avaya Specialist IP Telephony |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 100 |
| Recommended Training: | Avaya Voice Self-Service / Contact Center training courses (Avaya Learning) |
| Exam Registration: | Avaya Learning Portal |
| Exam Way: | Typically delivered via proctored online or authorized test center (Pearson VUE depending on region/program). |
| Pre Condition: | Basic knowledge of Avaya Aura Communication Manager and contact center solutions is recommended. |
Avaya 132-S-709.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Troubleshooting | - Monitoring self-service applications - Troubleshooting call flow and IVR failures |
| Topic 2: Avaya Voice Self-Service Solutions Overview | - Architecture and components of Avaya Voice Self-Service - Integration with Avaya Aura and contact center environments |
| Topic 3: Design and Implementation | - Configuration of voice portals and routing logic - Call flow design for self-service applications (IVR) - Speech recognition and DTMF handling |
| Topic 4: System Integration | - SIP trunking and media processing integration - Integration with Avaya Aura Contact Center - Integration with Avaya Aura Communication Manager |
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