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Updated: Sep 25, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Related Certifications: | Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) Oracle Fusion Service 2025 Implementation Professional Oracle Fusion Service 2024 Implementation Professional |
| Passing Score: | 68% |
| Available Languages: | English |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Exam Price: | $245 USD |
| Real Exam Qty: | 50 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Oracle Fusion Service Implementation Learning Path Become a Fusion Service Implementer |
| Exam Registration: | Pearson VUE Scheduling Oracle University Registration |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics |
| Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Service Request Management | 25% | - SR creation, lifecycle and processing - Service catalog and entitlements - Milestones and action plans - SR categories, assignment rules and routing |
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Customization, Productivity and Analytics | 10% | - Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. In Advanced Search, confirm Record Set = Assigned to Me.
- B. Change the section identified with Status = New
- C. In Advanced Search, select Action > Update.
- D. In Advanced Search, Add Channel Type = Web.
- E. In Advanced Search, save and select the "Set as Default" box.
- F. Click the Show Advanced Search icon.
Correct Answer: A,B,D,E,F 🗳️
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Objects
- B. Icons
- C. Roles and privileges
- D. Reports
- E. Fields
- F. Themes
- G. Exports
- H. Object workflow
Correct Answer: A,D,E,G 🗳️
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Update SR reference
- B. Update resource manager
- C. Delete activity
- D. Update resource member
- E. Delete message
Correct Answer: A,C,D 🗳️
Which three statements are true?
- A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
- B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
- C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
- D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
Correct Answer: B,C,D 🗳️
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Social network
- B. Sales opportunities
- C. Notes
- D. Contacts
- E. Service requests
Correct Answer: A,B,E 🗳️
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