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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customization, Productivity and Analytics10%- Application Composer and extensions
- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
Topic 2: Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Topic 3: Service Request Management25%- SR categories, assignment rules and routing
- SR creation, lifecycle and processing
- Milestones and action plans
- Service catalog and entitlements
Topic 4: Digital Customer Service (DCS)20%- Themes, templates and page customization
- Authentication, profiles and security
- DCS architecture and deployment
Topic 5: Omnichannel Communications15%- Work routing and queue setup
- Email, chat and CTI configuration
- Media toolbar and agent notifications
Topic 6: Fusion Service Overview and Setup15%- Security model, roles and access control
- Functional Setup Manager (FSM) usage
- Service configuration basics

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

  • A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
  • B. VBCS is a visual development tool for creating applications in DCS.
  • C. DCS is a visual development tool for creating applications in VBCS.
  • D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #2

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

  • A. In includes a preview option for all standard and custom object pages.
  • B. It allows edits to dashboard pages.
  • C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
  • D. It requires proper permissions to use the tools and additional permissions to edit the desired object.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Digital Customer Service application configuration settings in json.cfg include which four options?

  • A. Default timezone
  • B. Service request links
  • C. Default chat channel preferences
  • D. Product and category filtering
  • E. Knowledge management article links
  • F. Knowledge management language locales
  • G. Default notification preferences
  • H. Default communication preferences
Reveal Solution  Discussion  0

Correct Answer: B,D,E,F  🗳️

Question #4

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

  • A. Configure products groups and product items in Engagement Cloud.
  • B. Add the Product object to your DCS application.
  • C. Add product ID(s) to the database component.
  • D. Add images as the product image will not be pulled from Engagement Cloud.
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

Question #5

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

  • A. not be able to preview your application before you publish it
  • B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
  • C. be required to create all of your own components for the display of Engagement Cloud objects
  • D. have to contact Oracle Support for the permission to deploy your custom DCS application
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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