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Updated: Sep 02, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 |
| Real Exam Qty: | Approximately 100–110 (commonly reported ~103) |
| Exam Duration: | 120 minutes |
| Related Certifications: | Avaya Certified Design Specialist (ACDS) Avaya Certified Implementation Specialist (ACIS) Avaya Services Certifications (SME track) |
| Available Languages: | English |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Recommended Training: | Avaya Learning Official Training |
| Exam Registration: | Avaya Certification & Learning Portal |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Typically proctored certification exam (historically via Pearson VUE or Avaya Learning platform depending on program version and region) |
| Pre Condition: | Recommended prior experience with Avaya IP Office or SME communications solutions; ACIS-level knowledge is typically expected. |
| Official Syllabus URL: | https://www.avaya.com |
| Section | Objectives |
|---|---|
| Topic 1: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Topic 2: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Topic 3: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Topic 4: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 5: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
Question 1
A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)
A. Set the central site as a centralized server.
B. Set the central site as a distributed server.
C. Set the remote sites as distributed servers.
D. Set the remote sites as backup servers.
Question 2
The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?
A. Customer Call Reporter
B. Wireshark
C. System Status Application
D. System Monitor
Question 3
Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)
A. Restart the one-X Portal service.
B. Add the IP address using one-X Portal CSTA and DSML links.
C. Add a LDAP entry using IP Office Manager to the primary IP Office.
D. Run a modify to the one-X Portal setup and add the second IP Office.
E. Add the required licenses to the second IP Office.
Question 4
A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A. Backup Server IP Address configured on IP Office
B. License for the secondary VoiceMail Pro Server
C. Secondary VoiceMail Pro Server installed on the network
D. Primary Server IP Address configured on the secondary server
Question 5
Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)
A. IP Office Preferred System license
B. IP Office Advanced System license
C. Database license
D. VMPro TTS (Generic)
E. IP Office Essential System license
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: C | Question 3 Answer: A,B,E | Question 4 Answer: A,C | Question 5 Answer: A,B |
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