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Updated: Sep 01, 2026
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Real Exam Qty: | 55 |
| Exam Price: | $49.99 - $59.98 (varies by provider) |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Recommended Training: | Avaya Contact Center CMS Training Path Avaya Aura Communication Manager Training (official ecosystem resources) |
| Exam Registration: | Avaya Certification / Training Information |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Computer-based exam (provider-based testing; typically online proctored or testing center depending on vendor partner) |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System (CMS) | - CMS administration and reporting
|
| Topic 2: Contact Center Implementation | - Call center configuration
|
| Topic 3: Integration and System Operations | - Avaya Aura integration components
|
| Topic 4: Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question 1
A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?
A. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
C. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
Question 2
During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
A. converse-on
B. route-to-digits
C. queue-to
D. collect-digits
Question 3
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A. Vector queuing priorities
B. Dynamic Threshold Adjustment
C. Dynamic Queue Position
D. Service Objective
Question 4
In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
A. VDN farm
B. Vector farm
C. Agent Login ID farm
D. Hunt Group farm
Question 5
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
A. Voice over IP
B. Music-on-hold
C. Integrated Announcements
D. Local Announcements
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: B,C |
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