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Avaya 3305 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance |
| Exam Number: | 3305 |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Related Certifications: | Avaya Proactive Outreach Manager (POM) Avaya Aura® Experience Portal |
| Sample Questions: | Avaya 3305 Sample Questions |
| Exam Way: | Typically delivered via online proctored or authorized testing center (format may vary by region) |
| Pre Condition: | Recommended experience with Avaya Aura Experience Portal and basic knowledge of POM and contact center solutions. |
Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Deployment | - Backup and recovery procedures - Integration with SIP, IVR, and external systems - Deployment best practices |
| Topic 2: Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Outbound dialing strategies and rules - Campaign setup and management |
| Topic 3: System Administration and Maintenance | - System monitoring and troubleshooting - User, role, and security management - Logging, reporting, and performance tuning |
| Topic 4: Avaya Aura Experience Portal Architecture and Components | - System architecture and core components overview - Media processing and call flow basics - Integration with Avaya Aura platform |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question 1
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?
A. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
B. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
Question 2
You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/
20K /mnt
12M /tmp 10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)
A. /var/spool/mail
B. /var/llb/pgsql/data
C. /opt.Tomcat/apache-tomcat-6.0.32/webapps
D. /opt/Avaya/InstallAgent/download
E. /home
Question 3
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
A. Sybase 12.5 or higher
B. MS SQL Server 2000
C. Informix 9.21.UC4
D. Postgres 8.2.3 or higher
E. Oracle 0.0 or higher Id
Question 4
You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)
A. Telephony server
B. Media Processing Platform (MPP)
C. Application server
D. Auxiliary EPM
E. Primary Experience Portal Manager (EPM)
Question 5
On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A. an existing contact attribute
B. an existing contact strategy
C. the Call Classification Analysis (CCA) timeout to be used
D. sufficient voice ports and POM CCA licenses
E. the IP of the POM server
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,D,E | Question 3 Answer: D,E | Question 4 Answer: B,C,E | Question 5 Answer: A,B,D |
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