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Updated: Sep 04, 2026
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam 7004-1 |
| Exam Number: | 7004-1 |
| Available Languages: | English |
| Related Certifications: | Avaya Aura® Certification Track Avaya Communication Server 1000 Administration Avaya Aura® Core Components |
| Exam Duration: | 90-120 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Recommended Training: | Avaya Communication Server 1000 training courses |
| Exam Registration: | Avaya Training and Certification Portal |
| Sample Questions: | Avaya 7004.1 Sample Questions |
| Exam Way: | Computer-based exam delivered through authorized Avaya testing or training partners |
| Pre Condition: | Recommended experience with Avaya Communication Server 1000 systems and basic IP telephony knowledge |
| Official Syllabus URL: | https://www.avaya.com |
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System setup and initialization
|
| Topic 2: Telephony Features and Services | - Call routing and feature administration
|
| Topic 3: Maintenance and Troubleshooting | - System maintenance procedures
|
| Topic 4: Networking and Integration | - Integration with Avaya Aura® ecosystem
|
| Topic 5: CS 1000 System Architecture | - Core system components and architecture overview
|
Question 1
Click the Exhibit button.
A customer requires that two of its employees be able to place toll calls to Australia, while all other employees are restricted to local dialing only. The customer's Communication Server 1000 is programmed with all required NCOS, FRL and Route List Index (RLI).
What is the most restrictive NCOS to assign to the two employees required to make toll call Australia given the tables, assuming that the call must complete over RLI 2 and the user must be able to use any RLI 2 entry to reach Australia?
A. NCOS 5
B. NCOS 3
C. NCOS 4
D. NCOS 1
E. NCOS 2
Question 2
Click the Exhibit button.
The local Central Office required that all calls dialed utilize dialing, however users forget to dial the NPA for local calls. Which DMI entry would be utilized to insert the NPA of 214 when a user dials 9-774-3299?
A. DMI Table 2
B. DMI Table 1
C. DMI Table 4
D. DMI Table 3
Question 3
A customer has deployed a Communication Server 1000 RIs. 7 x system at their site. Their sales department is expanding and you have been asked to add Ave new telephones with the same capabilities as the existing telephones in the department.
Which programming command should you use to complete this task?
A. Copy from TN
B. Move to DN
C. Move from TN
D. Copy from DN
Question 4
Click the Exhibit button.
Given the customer Route List index shown in the exhibit, what is the first expensive route that a call placed on that RLI could take?
A. Entry 2
B. Entry 0
C. Entry 3
D. Entry 1
Question 5
The Allow Last Digit Repeat function permits a repeated last digit of an ESDN to terminate the call immediately, similar to pressing the octothorpe (#) key. This prevents an ESA call from being dropped if the last ESDN digit is accidentally dialed again, but also processes the call immediately, rather than allowing an extended pause waiting for an additional digit.
To use this feature, which task must you complete first?
A. enable Misdial Prevention
B. enable ESDN Digit Repetition
C. Create an Emergency Service Directory Number
D. enter a Misdial Delay
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |
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