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Updated: Sep 01, 2026
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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Exam Format: | Simulations, Drag and Drop, Scenario-Based, Multiple Choice |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Real Exam Qty: | 60-65 |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Price: | $125-$175 USD |
| Recommended Training: | Avaya IP Office Implementation and Design Avaya Midmarket Solutions Design Training |
| Exam Registration: | Avaya Learning Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 37820X Deutsch Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Voicemail and unified messaging design - Conferencing and collaboration applications - Integration with third-party systems |
| Topic 2: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Topic 3: Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
| Topic 4: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - System sizing and capacity planning - Complete bill of materials preparation - Licensing requirements and calculation |
| Topic 5: Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - Security, survivability, and redundancy - VoIP and unified communications network design - LAN/WAN design and considerations |
| Topic 6: Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options |
| Topic 7: Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Post-deployment validation and support - Migration approaches and risk mitigation |
Question 1
Eine der Sicherheitsverbesserungen im Powered By IP 0ffice-Angebot ist SIP Registrar Hardening, das eine bessere Kontrolle ermöglicht, um SIP-Clients die Registrierung über eine Whitelist und Blacklist zu ermöglichen.
Für welche Plattform ist diese Funktionalität relevant?
A. Erweiterung IP500 V2
B. SCN IP500 V2
C. Linux-Server
D. CentOS-Server
Question 2
Ein Kunde hat einen bestehenden Business Communications Manager (BCM) mit Avaya 1220 und 1230 IP Deskphones. Der Account Manager möchte die Sätze wiederverwenden und die Kosten des Angebots minimieren.
Welche Aussage zur Wiederverwendung bestehender Sets aus einem BCM auf einem IP Office ist richtig?
A. Die vorhandenen Apparate funktionieren auf IP Office gleich.
B. Die von BCM unterstützten Funktionen sind die gleichen wie die von IP Office.
C. Es wird einige Betriebs- oder Funktionsunterschiede geben.
D. IP Office unterstützt alle BCM-Sets.
Question 3
Ihr Kunde hat Chrome als Browser standardisiert und möchte WebRTC verwenden, um auf sein IP Office zuzugreifen.
Welche zwei Softclients würden Sie empfehlen? (Wähle zwei.)
A. Avaya Communicator für Web
B. Avaya IX Workplace-Webclient
C. Avaya one-X Mobile bevorzugt
D. IP Office-Webclient
Question 4
Siehe Szenario:
Bittersweet Coffee Company (BCC).
Ihre anfängliche Angebotsantwort wurde so konzipiert, dass sie nur die vom Kunden in der Angebotsanfrage angegebenen Anforderungen erfüllt.
Welche Funktion bringt einen Mehrwert für Ihre Lösung, ohne dass dem Kunden zusätzliche Kosten entstehen?
A. Zentralisierte Verwaltung von kabelgebundenen Netzwerk-Switches
B. Meet-me-Audiokonferenz
C. HTML-basierte Anrufabrechnungsberichte
D. On-Demand-Anrufaufzeichnung und Berichterstellung für jeden Benutzer
Question 5
Sie haben Ihr Design für einen Kunden fertiggestellt, der zwei analoge Leitungen für Fax benötigt und 50 Digitaltelefone aus seinem alten System, 425 IP-Telefone (200 aus seinem alten System und 225 neue) und 50 neue mobile SIP-Benutzer wiederverwendet.
Welche Ports sind basierend auf dieser Konfiguration von Endpunkten und Benutzern erforderlich?
A. Zwei analoge Ports und 50 digitale Ports in einem IP Office 500 V2, 475 vom Kunden bereitgestellte PoE-Ports in einem Layer-2-Switch
B. Zwei analoge Ports und 50 digitale Ports In einem IP Office 500 V2-Gateway und einem IP Office-Server stellten 425 Kunden PoE-Ports in einem Layer-2-Switch bereit
C. Zwei analoge Ports und 50 digitale Ports In einem IP Office 500 V2-Gateway und einem IP Office-Server, 225 vom Kunden bereitgestellte PoE-Ports in einem Layer-2-Switch
D. Vier analoge Ports und 50 digitale Ports In einem IP Office 500 V2, 425 vom Kunden bereitgestellte PoE-Ports in einem Layer-2-Switch
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A,C | Question 4 Answer: A | Question 5 Answer: C |
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