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Updated: Jul 29, 2026
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Apple 9L0-415 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | OS X Support Essentials 10.9 |
| Exam Number: | 9L0-415 |
| Exam Format: | Multiple Choice, Computer-Based Exam (CBT) |
| Exam Price: | USD 65–250 (varies by region and testing provider) |
| Exam Duration: | 90 minutes |
| Passing Score: | 80% (approximate, subject to Apple certification policies) |
| Available Languages: | English |
| Certificate Validity Period: | Tied to OS X version certification; version-specific certification (retired) |
| Real Exam Qty: | Approximately 80 |
| Related Certifications: | Apple Certified Support Professional (ACSP) |
| Sample Questions: | Apple 9L0-415 Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE or Apple Authorized Training Center (historically) |
| Pre Condition: | Recommended familiarity with macOS basics and system administration concepts; exam is part of the Apple Certified Support Professional (ACSP) track; this specific exam is retired |
| Official Syllabus URL: | https://training.apple.com |
Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| User Accounts and File Systems | |
| Troubleshooting and Support Techniques | |
| Network Configuration and Services | |
| System Administration and Maintenance | |
| Installation and Configuration of OS X 10.9 | |
| Applications and Processes Management |
Apple OS X Support Essentials 10.9 Sample Questions:
1. HOTSPOT
In the screenshot below, click the icon of the OS X Mountain Lion System Preferences pane where you can disable the feature that restores windows when apps are reopened.
2. Safe Sleep is a feature of all OS X compatible portable Macs that saves the system's state to permanent storage in cases where the computer's battery drains completely. Power Nap is a feature of Mac systems introduced after mid-2011 that use all-flash storage. Power Nap allows the Mac to automatically wake in a low-power mode so the system can perform a variety of application and system updates.
A) What are Safe Sleep and Power Nap?
B) Which sharing services can OS X provide?
C) What does the master password do?
D) What happens during system shutdown?
3. Each primary stage of system initialization can be indicated by the following: firmware, startup chime or bright flash of the power-on light, followed by a light gray screen on the primary display; booter, a dark gray Apple logo on the primary display; kernel, a small dark gray spinning gear or spinning earth icon below the Apple logo; and system launchd, a white screen on all displays followed by the login screen.
A) Why does the Finder hide certain folders at the root of the system volume?
B) What are the primary system initialization stages in OS X? What are the visual and audible cues of these items?
C) What are some privacy and security concerns with the Spotlight service?
D) What are the advantages of code signing?
4. In what order do these three OS X components load at startup?
A) 1. Booter
2.Kernel
3.Firmware
B) 1. Kernel
2.Firmware
3.Booter
C) 1. Firmware
2.Booter
3.Kernel
D) 1. Firmware
2.Kernel
3.Booter
5. How can you encrypt a disk without losing its contents?
A) The Archive option in the Finder creates compressed zip archive files.
B) Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on thosevolumes.
C) From the Finder, you can encrypt a disk without losing its contents by secondary (or Control-) clicking the disk and then choosing Encrypt from the shortcut menu.
D) From the "Connect to Server" dialog in the Finder, you canconnect to:
Apple File Protocol (AFP)
Server Message Blocks/Common Internet File System (SMB/CIFS)
SMB2
Network File System (NFS)
Web-based Distributed Authoring and Versioning(WebDAV)
File Transfer Protocol (FTP) network file services
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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