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Updated: Sep 05, 2026
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Salesforce AI-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Agentforce Specialist (AI-201) |
| Exam Number: | AI-201 |
| Exam Format: | Unscored pilot questions included, Scenario-based questions, Multiple-choice questions |
| Passing Score: | 72%-73% |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Platform Administrator |
| Certificate Validity Period: | Not explicitly stated by Salesforce |
| Exam Price: | USD 200 (plus applicable taxes) / JPY 30,000 |
| Available Languages: | Japanese, English, French |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Recommended Training: | Salesforce Certification Exam Guide (Agentforce Specialist) Salesforce Trailhead Agentforce learning path |
| Exam Registration: | Salesforce Certification Program Info Official Salesforce Certification Registration |
| Sample Questions: | Salesforce AI-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-agentforce-specialist---AI-201 |
Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| AI Agents | 35% | - Agent behavior configuration
|
| Governance & Observability | 10% | - AI governance
|
| Prompt Engineering | 20% | - Grounding techniques
|
| Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
Salesforce Certified Agentforce Specialist Sample Questions:
Question 1
Before activating a custom Agent action, an Agentforce Specialist would like to understand multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the Specialist recommend?
A. Model Playground
B. Agentforce
C. Agent Builder
Question 2
Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?
A. Call Explorer
B. Call Summaries
C. Einstein Sales Insights
Question 3
Where should the Agentforce Specialist go to add/update actions assigned to a copilot?
A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab
B. Copilot Actions page or Global Actions
C. Copilot Detail page, Global Actions, or the record page for the copilot action
Question 4
How should an organization use the Einstein Trust layer to audit, track, and view masked data?
A. Access the audit trail in Setup and export all user-generated prompts.
B. In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.
C. Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.
Question 5
How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?
A. Data Cloud stores and manages the Indexed Knowledge articles.
B. Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.
C. Data Cloud provides the real-time data streams that update the Knowledge articles.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: A |
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