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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

Question 1

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?

A. Sales Summaries
B. Work Summaries
C. Sales Insight Summary

Question 2

Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?

A. Agentforce SDR only works with the standard Lead object.
B. Agentforce SDR only works on Opportunities.
C. Agentforce SDR only supports custom objects associated with Accounts.

Question 3

An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A. Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.
B. Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.
C. Examine the topic name and classification description for hallucination guardrails.

Question 4

An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

A. Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
B. Enable model endpoint on OpenAl and make callouts to the model to generate emails.
C. Add the fine-tuned LLM in Einstein Studio Model Builder.

Question 5

Universal Containers wants to keep retrieval accurate as product documentation changes frequently. Which approach should the company implement?

A. Manually delete the stale data chunks.
B. Leave embedding unchanged even if content is updated.
C. Rebuild the search index.

Solutions: