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Updated: Oct 16, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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IBM C9020-971 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Enterprise Storage Technical Support V4 |
| Exam Number: | C9020-971 |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 200 |
| Real Exam Qty: | 55 - 61 |
| Certificate Validity Period: | Retired |
| Passing Score: | 63% - 65% |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Simulation, Drag and Drop |
| Recommended Training: | IBM Redbooks IBM Training and Skills |
| Exam Registration: | Pearson VUE IBM Exam Registration |
| Sample Questions: | IBM C9020-971 Sample Questions |
| Exam Way: | Computer-based test at Pearson VUE centers or online proctored |
| Pre Condition: | Recommended 1–2 years of experience supporting IBM enterprise storage systems |
| Official Syllabus URL: | https://www.ibm.com/training |
IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Archive and Retention - Snapshot and FlashCopy |
| Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Diagnostic Tools and Utilities - Performance Issues - Connectivity and Path Failures |
| IBM Storage Product Overview | 20% | - FlashSystem Family - Storwize / SAN Volume Controller - IBM Spectrum Storage Suite - DS8000 Series - XIV Storage System |
| Installation and Configuration | 25% | - Hardware Installation - Software Setup and Initialization - Network Connectivity and SAN Configuration - System Planning and Requirements |
| Maintenance and Support | 15% | - Firmware and Software Upgrades - Support Portal and Resources - Replacement Procedures |
IBM Enterprise Storage Technical Support Sample Questions:
Which IBM backup product should you propose to a customer who wants to meet the disk-based business continuity needs of the enterprise data center?
- A. IBM Spectrum Accelerate
- B. IBM Spectrum Protect
- C. IBM Spectrum Archive
- D. IBM Spectrum Control
Correct Answer: B 🗳️
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During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?
- A. Determine effective capacity of specific storage configuration
- B. Modeling of a specific storage configuration
- C. Simulation of performance under varying conditions
- D. Resolution(s) to a performance problem
Correct Answer: A 🗳️
Which drive type in the DS8870 should be selected for data that has been identified as inactive?
- A. Nearline SAS
- B. Flash
- C. Enterprise SAS
- D. DRAM
Correct Answer: A 🗳️
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What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?
- A. Monitor
- B. Service
- C. Copy Operator
- D. Security Administrator
Correct Answer: A 🗳️
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A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?
- A. Hardware Assisted Locking
- B. Pluggable Storage Architecture
- C. Hardware Accelerated Move
- D. vStorage APIs for Storage Awareness
Correct Answer: D 🗳️
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