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Updated: Oct 22, 2026
No. of Questions: 370 Questions & Answers with Testing Engine
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Peoplecert CMS7 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL V3 Foundation) |
| Exam Number: | CMS7 |
| Exam Format: | Single correct answer per question, Multiple choice, Closed book |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Price: | Varies by region (typically ~USD 250–400 equivalent) |
| Exam Duration: | 60 minutes |
| Available Languages: | English, Additional localized languages may vary by region |
| Related Certifications: | ITIL Intermediate Lifecycle ITIL 4 Foundation ITIL Practitioner |
| Certificate Validity Period: | Lifetime (no expiration for ITIL V3 Foundation certificate) |
| Recommended Training: | ITIL Official Training (PeopleCert / Axelos Accredited) |
| Exam Registration: | PeopleCert Exam Registration |
| Sample Questions: | Peoplecert CMS7 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (via PeopleCert) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.peoplecert.org |
Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
| Topic 2: ITIL Service Lifecycle | - Service Strategy
|
| Topic 3: Key ITIL Functions and Roles | - Application management - Technical management - Service desk |
Peoplecert ITIL V3 Foundation Sample Questions:
In terms of adding value to the business, which of the following describes Service Operation's contribution?
- A. Service value is actually seen by customers
- B. The cost of the service is designed, predicted and validated
- C. Service value is modelled
- D. Measures for optimization are identified
Correct Answer: A 🗳️
"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?
- A. Service Transition
- B. Service Strategy
- C. Continual Service Improvement
- D. Service Operation
Correct Answer: A 🗳️
Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1.Risk assessment
2.Testing of resilience mechanisms
3.Monitoring of component availability
- A. 2 and 3 only
- B. 1 and 3 only
- C. 1 and 2 only
- D. All of the above
Correct Answer: C 🗳️
When can a Known Error record be raised?
1.At any time it would be useful to do so
2.After the permanent solution has been implemented
- A. Neither of the above
- B. Both of the above
- C. 2 only
- D. 1 only
Correct Answer: C 🗳️
A process owner is responsible for which of the following?
1.Documenting the process
2.Defining process Key Performance Indicators (KPIs)
3.Improving the process
4.Ensuring process staff undertake the required training
- A. 1, 2 and 4 only
- B. All of the above
- C. 1, 2 and 3 only
- D. 1, 3 and 4 only
Correct Answer: B 🗳️
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