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Updated: Aug 03, 2026
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Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Experience Cloud Consultant |
| Exam Number: | EX-101 |
| Certificate Validity Period: | 3 years |
| Exam Price: | $200 USD |
| Exam Duration: | 105 minutes |
| Passing Score: | 68 |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored exam at authorized testing centers or remotely |
| Pre Condition: | Recommend having at least 6-12 months of hands-on Experience Cloud implementation experience. Salesforce Administrator certification is recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/experiencecloudconsultant |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Change Management and Training | 13% | - Define support processes and escalation paths - Develop user adoption strategy and documentation - Create training materials and end-user guides - Plan and execute change management activities |
| Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Define scope and create solution design |
| Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Implement error handling and logging - Configure Site.com analytics and reporting |
| Solution Design and Business Logic | 28% | - Configure navigation, menus, and site structure - Design data access and visibility rules - Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Implement security model (profiles, permission sets, sharing rules) |
| Implementation and Integration | 28% | - Configure SSO and authentication providers - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps - Configure email and notification templates - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?
A) Create virtual support agents using Chat Bot template.
B) Create a smart queue router using Service Cloud template.
C) Create a self service community using Customer Service template.
D) Create a peer-to-peer forum using Self Service template.
2. Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How shouldthe administrator limit the fields available in the customer portal?
A) Use Field-Level Security to remove access to the unwantedfields.
B) Utilize the Developer Console with coding to hide unwanted fields.
C) Utilize CSS overrides to hide unwanted fields.
D) Create a page variation for the customer portal to hide unwanted fields.
3. What is required when creating portal users through Just-Time (JIT) provisioning?
A) Organization_id
B) FederationIdentifier
C) User.Role
D) FirstName
4. Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume oftraffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible.
What should CK do to get the best performing site?
A) Disable Visualforce to make all pages switch to Lightning.
B) Enable and configure the Content Delivery Network so that public content is cached.
C) Use Next Best Action to predict what content to serve to the user's browser.
D) Schedule Apex jobs to push content to users' browser caches.
5. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
A) Branding Sets
B) Permission Sets
C) Audience Targeting
D) Sharing Rules
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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