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Updated: Jun 10, 2026
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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?
A) To indicate that a call has been answered.
B) To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
C) To initiate a new call.
D) To transfer a call to another extension.
2. Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?
A) Intelligent Routing
B) Manual Routing
C) Default Routing
D) Direct Dialing
3. What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?
A) Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
B) Video calls cannot be recorded.
C) The ICD cannot route video interactions.
D) Video cannot be integrated with the CRM.
4. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?
A) The CPU utilization of the media servers.
B) Daily storage consumption for call recordings in bytes.
C) The number of concurrent agents supported.
D) Daily network bandwidth consumption.
5. A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
A) A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
B) Using the CRM's public REST API with inbound POST requests to the AICC application server.
C) The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
D) A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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