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Updated: Oct 18, 2026
No. of Questions: 42 Questions & Answers with Testing Engine
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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:
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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Specialist: High-velocity IT Exam |
| Exam Number: | ITIL-4-Specialist-High-velocity-IT |
| Exam Format: | Closed Book, Multiple Choice |
| Real Exam Qty: | 40 |
| Available Languages: | Chinese, Japanese, French, Polish, English, Italian, German, Portuguese (Brazil) |
| Passing Score: | 70% (28 out of 40) |
| Exam Price: | $350 - $450 USD |
| Exam Duration: | 90 (113 for non-native English speakers) |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Specialist: Create, Deliver and Support ITIL 4 Specialist: High Velocity IT ITIL 4 Managing Professional ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Strategist: Direct, Plan and Improve |
| Certificate Validity Period: | 3 years |
| Recommended Training: | PeopleCert Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions |
| Exam Way: | Online proctored / Onsite, Closed book |
| Pre Condition: | ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814 |
Peoplecert ITIL 4 Specialist: High-velocity IT Sample Questions:
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?
- A. Business analysis
- B. Problem management
- C. Deployment management
- D. Service continuity management
Correct Answer: B 🗳️
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An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
- A. Continuous testing
- B. Definition of done
- C. Chaos engineering
- D. DevOps Audit Defense Toolkit
Correct Answer: C 🗳️
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An organization ' s efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the ' availability management ' practice can support both of these aims?
- A. Measuring the frequency of component failures
- B. Automating the handling of detected events
- C. Using site reliability engineering techniques
- D. Using chaos engineering techniques
Correct Answer: C 🗳️
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A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
* Use data analytics to sell more products to its customers
* Send customers quick and personalized responses to enquiries
* Receive training on the basic features of the service
* Provide more frequent reports to the sales manager
- A. 1 and 4
- B. 1 and 2
- C. 2 and 3
- D. 3 and 4
Correct Answer: B 🗳️
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An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to ' service design ' .
Which is the BEST improvement activity?
- A. Review the ' service design ' approaches and models to remove duplication, and improve the efficiency of the development teams
- B. Assess the organization ' s strategic objectives and customer requirements, then decide on the number and types of ' service design ' approaches and models
- C. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades
- D. Define and agree a single ' service design ' approach and model, based on the ' service design ' activities of the most successful development teams
Correct Answer: B 🗳️
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