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Updated: Sep 03, 2026

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL 4 Specialist: Monitor, Support and Fulfil
Exam Number:ITIL-4-SF
Exam Price:Varies by region (approximately GBP 300–450 equivalent)
Passing Score:70% (28/40)
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Foundation
Exam Format:Multiple-choice questions, Closed book, Online proctored or test center delivery
Real Exam Qty:40 multiple-choice questions
Available Languages:Chinese (availability varies by region), Japanese, English, Portuguese, Other localized languages (varies)
Certificate Validity Period:3 years
Exam Duration:90 minutes
Recommended Training:PeopleCert Official ITIL Training
Exam Registration:PeopleCert ITIL Certification Portal
Sample Questions:Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Sample Questions
Exam Way:Online proctored or in-person test center (PeopleCert accredited exam delivery)
Pre Condition:ITIL 4 Foundation certification is required before attempting this exam.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/itil

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

TopicDetails
Topic 1
  • Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
Topic 2
  • Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.
Topic 3
  • Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
Topic 4
  • Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
Topic 5
  • Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-practices-monitor-support-and-fulfil-batch-1-3682

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