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Updated: Oct 09, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by region and provider (approx. 350–559 USD/EUR) |
| Available Languages: | Italian, Chinese, Dutch, Japanese, Portuguese, French, German, Spanish, Polish, English |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Certificate Validity Period: | Typically 3 years (renewable via CPD or re-certification) |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored or at an accredited test centre |
| Pre Condition: | No formal prerequisites |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Practices | - General Management Practices - Service Management Practices - Technical Management Practices |
| Key Concepts of Service Management | - Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management |
| Continual Improvement | |
| Service Value Chain Activities |
EXIN ITIL 4 Foundation Sample Questions:
Why should a service level manager carry out regular service reviews?
- A. To capture information about service issues and performance against agreed goals
- B. To collect information about service consumer goals and objectives
- C. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
- D. To ensure that agreements are written simply and are easy to understand
Correct Answer: A 🗳️
What should be done for every problem?
- A. It should be diagnosed to identify possible solutions
- B. It should be prioritized based on its potential impact and probability
- C. It should have a workaround to reduce the impact
- D. It should be resolved so that it can be closed
Correct Answer: B 🗳️
Identify the missing word in the following sentence:
A customer defines the [?] for a service and takes responsibility for the outcomes of service consumption.
- A. suppliers
- B. products
- C. requirements
- D. resources
Correct Answer: C 🗳️
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
- A. Information and technology
- B. Partners and suppliers
- C. Organizations and people
- D. Value streams and processes
Correct Answer: B 🗳️
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Which is an example of a problem control activity?
- A. Re-assessing a known error to understand the ongoing impact
- B. Implementing a technical fix to resolve an issue
- C. Reviewing incident records to identify trends
- D. Documenting the steps in a workaround
Correct Answer: D 🗳️
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