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Updated: Sep 01, 2025
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EXIN ITIL 4 Foundation Sample Questions:
1. Which statement about the 'four Ps' of service design is CORRECT?
A) People refers to technology and tools
B) Processes refers to skill and training
C) Partners refers to suppliers and vendors
D) Products refers to producers and metrics
2. Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
A) Supporting services view
B) Wholesale customer view
C) Service-based SLA view
D) Retail customer view
3. Which process works with incident management to ensure that security breaches are detected and logged?
A) Access management
B) Continual service improvement
C) Service level management
D) Change management
4. Which practice owns and manages issues, queries and requests from users?
A) Problem management
B) Service desk
C) Incident management
D) Change control
5. Which statement about metrics is CORRECT?
A) Technology metrics can be used to determine the overall health of a process
B) Process metrics can be used to measure the utilization of a supplier's network
C) Process metrics can be used to measure end-to-end service performance
D) Technology metrics can be used to measure component performance and availability
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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