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Updated: Jun 19, 2026
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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. Which resource should the consultant recommend to a non-profit organization to suggest new features in NPSP?
A) Power of Us Hub
B) Salesforce AppExchange
C) Trailblazer Community
D) Salesforce Help
2. A nonprofit is implementing Salesforce for program management. The nonprofit wants to measure user adoption after go-live.
What are two metrics the nonprofit can use to measure user adoption'
Choose 2 answers
A) Percentage of Leads converted on a weekly basis
B) Percentage of staff logging in on a weekly basis
C) Number of Opportunity records created in the last 30 days
D) Number of Account and Contact records created in the last 30 days
3. A nonprofit using Case Management wants to avoid visually identifying a subset of clients.
How should a consultant configure the view of Contact records to meet the requirement?
A) Remove Client Card Component from the Lightning Record Page.
B) Set Component Visibility for the Client Photo Component.
C) Set Component Visibility for the Client Card Component.
D) Remove Client Photo Component from the Lightning Record Page.
4. A nonprofit on Unlimited Edition uses direct mail extensively as a fundraising channel. The nonprofit wants to automate the search for duplicate contact records.
What should the consultant recommend implementing?
A) Duplicate Jobs
B) Duplicate Rules
C) Scheduled Apex Jobs
D) Matching Rules
5. A case manager wants to assign a group of services to a client.
What should the consultant ensure is configured prior to the case manager using the Case Plan Wizard?
A) A Program with Goals
B) A new Case Plan
C) A Program with Action Item Templates
D) A Program with Goals and Action Item Templates
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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