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Updated: Sep 03, 2026

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IBM P6010-G04 Exam Overview:

Certification Vendor:IBM
Exam Name:IBM EMEA Maintenance and Technical Support Mastery Test v3
Exam Number:P6010-G04
Certificate Validity Period:Not specified
Real Exam Qty:Not publicly disclosed
Exam Format:Technical mastery test, Multiple choice
Available Languages:English
Related Certifications:IBM Technical Support Certifications
IBM Hardware & Software Support Fundamentals
IBM EMEA Support & Services Skills
Exam Price:Not publicly disclosed (varies by region and IBM training delivery channel)
Exam Duration:Not publicly disclosed
Passing Score:Not publicly disclosed
Exam Way:Online proctored assessment via IBM authorized training and certification platform
Pre Condition:No formal prerequisites; recommended knowledge of IT support operations, enterprise systems, and basic IBM service processes.
Official Syllabus URL:https://www.ibm.com/training/

IBM P6010-G04 Exam Syllabus Topics:

SectionObjectives
IBM Maintenance and Technical Support Fundamentals- IBM Systems and Product Support
  • 1. IBM hardware and software support models
    • 2. Maintenance procedures and service levels
      - Customer and Field Support Operations
      • 1. Service reporting and documentation standards
        • 2. On-site vs remote support practices
          - Service Management Processes
          • 1. Escalation procedures and support workflows
            • 2. ITIL-aligned incident and change management
              - Troubleshooting and Diagnostics
              • 1. Fault identification and root cause analysis
                • 2. Diagnostic tools and monitoring approaches
                  - IT Support Principles
                  • 1. Service desk and incident management basics
                    • 2. Problem resolution lifecycle

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