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Updated: Oct 20, 2026

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Salesforce Public-Sector-Solutions Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Public Sector Solutions Accredited Professional
Exam Number:Salesforce Public Sector Solutions Accredited Professional
Related Certifications:Salesforce Administrator
Salesforce Advanced Administrator
Exam Price:$200 USD
Passing Score:65%
Available Languages:English
Exam Format:Multiple Select, Multiple Choice
Exam Duration:90 minutes
Real Exam Qty:60
Certificate Validity Period:2 years
Sample Questions:Salesforce Public-Sector-Solutions Sample Questions
Exam Way:Online proctored exam
Pre Condition:Recommended: 1+ years Salesforce experience and completion of official training
Official Syllabus URL:https://securityinnovation.com

Salesforce Public-Sector-Solutions Exam Syllabus Topics:

TopicDetails
Topic 1
  • Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Topic 2
  • Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant aptitude for driving successful implementations in complex public sector environments.
Topic 3
  • Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-public-sector-solutions-ap---AP-222

Salesforce Public Sector Solutions Accredited Professional (AP-222) Sample Questions:

Question #1

A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

  • A. The 'Enable Notes' permission has not been selected for the new inspector.
  • B. The Salesforce user for the new inspector is disabled.
  • C. Person Account Models have not been enabled on the org.
  • D. Action Plans Permission Set has not been assigned to the new inspector.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal. Considering the number of users, what license types should they consider using?

  • A. Customer Community Plus
  • B. Customer Community
  • C. Partner Community
  • D. Channel Account
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

  • A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
  • B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
  • C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
  • D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?

  • A. By utilizing the expression sets in BRE module
  • B. By utilizing the integration procedures
  • C. By utilizing the flows
  • D. By utilizing the combination of data raptors and integration procedures
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

A government agency would like to standardize its grant funding process and is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions. What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?

  • A. Create a Decision Matrix using BRE
  • B. Create an Application Form using Web-to-Lead
  • C. Create an Application Form using Web-to-Case
  • D. Create an Expression Set using BRE
  • E. Create an Application Form using OmniScript Designer
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

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