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IIC Advanced Skills for the Insurance Broker and Agent Sample Questions:

1. What is a disadvantage of a broker using one-way communication with clients?

A) Client may not read the communication
B) Too costly
C) Lack of generalization for clients
D) Time consuming

2. Which phrase will best help an intermediary close a sale, after presenting the proposal to a client?

A) "How does our proposal compare to your current coverage?"
B) "Which day would you like the payment plan to start?"
C) "Do you have any objections?"
D) "Would you like to insure with our company?"

3. Which person would be hired by another contractor, because of her experience in a particular trade, to complete a portion of a larger project?

A) Subcontractor
B) Inspector
C) Project manager
D) Consultant

4. A broker is reviewing a quote against a submission for a client. The client owns several older rental housing units. Underwriting has agreed to the submission, with a roof exclusion on the older buildings. The client is happy with the premium cost, but not the exclusion. What should the broker do next?

A) Recommend the client find insurance elsewhere
B) Debate the underwriting department to prove the roofs are in good condition
C) Counsel the client to take the offer as is, since they like the price
D) Suggest the client replace the roofs in exchange for removal of the exclusion

5. The owner of a small bookstore arranges to have a reputable courier deliver an expensive set of antique encyclopedias to the store after it closes. The next morning, he notices several encyclopedias are missing from the set. He reports this situation to his broker, who advises that the loss will be covered under his commercial property broad form if he can provide which type of proof?

A) Evidence that the loss occurred as a result of mysterious disappearance
B) Sworn statement from the courier that the set was delivered in its entirety
C) Documented evidence showing the encyclopedias were in the owner's care, custody, and control
D) Declaration under oath confirming it was a fidelity loss

Solutions: