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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
C) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
D) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase

2. Which Windows command is used to determine which ports the server is currently using?

A) ipconfig /displaydns
B) portqry
C) netsh interface dump
D) netstat -an
E) show ports

3. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A) if all licenses will need to be renewed
B) if telephones and system features have changed between loads
C) if telephones need to be upgraded thereby increasing downtime
D) if hardware is compatible with the new version of IP Office
E) if older IP Office applications are to be supported

4. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) QSIG-B
B) H.450
C) QSIG-A
D) IP Office SCN

5. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Resource View
B) Continuous log
C) Development Tracing
D) Selective View
E) Snapshot

Solutions: