Aug-2026 Free EXIN ITILFND_V4 Exam Question Practice Exams
Ace ITILFND_V4 Certification with 376 Actual Questions
The ITIL 4 Foundation certification exam covers the key concepts and principles of ITIL, including the service value system, service management practices, and the four dimensions of service management. ITILFND_V4 exam also covers the ITIL 4 framework, including its guiding principles, service value chain, and service management practices. Candidates are expected to demonstrate an understanding of the key concepts and principles of ITIL and how they can be applied to improve IT service management.
The ITIL 4 Foundation certification exam is ideal for IT professionals who are new to ITIL or who want to refresh their knowledge of the framework. It is also suitable for managers and executives who want to understand how ITIL can help improve the delivery of IT services in their organization. ITIL 4 Foundation certification exam is a prerequisite for higher-level ITIL certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
NEW QUESTION # 13
Which describes an unresolved problem which has been already analysed?
- A. A workaround
- B. A risk
- C. An incident
- D. A known error
Answer: D
NEW QUESTION # 14
Which activity is part of the 'continual improvement' practice?
- A. Populating and maintaining the asset register
- B. Providing a clear path for users to report issues, queries, and requests
- C. Delivering tactical and operational engagement with customers
- D. Identifying and logging opportunities
Answer: D
NEW QUESTION # 15
Which function is responsible for the management of a data centre?
- A. Service desk
- B. Technical management
- C. Facilities management
- D. Application management
Answer: C
NEW QUESTION # 16
Which facilitates outcomes that customers want to achieve?
- A. Organization
- B. Warranty
- C. Service
- D. IT asset
Answer: C
NEW QUESTION # 17
Which is an activity of the 'problem management' practice?
- A. Authorization of changes to resolve the cause of problems
- B. Restoration of normal service operation as quickly as possible
- C. Resolution of incidents in a time that meets customer expectations
- D. Prioritization of problems based on the risk that they pose
Answer: D
NEW QUESTION # 18
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
- A. Direct observation
- B. Feedback loop
- C. Minimum viable product
- D. Analysis paralysis
Answer: B
NEW QUESTION # 19
Which statement about metrics is CORRECT?
- A. Process metrics can be used to measure the utilization of a supplier's network
- B. Process metrics can be used to measure end-to-end service performance
- C. Technology metrics can be used to determine the overall health of a process
- D. Technology metrics can be used to measure component performance and availability
Answer: D
Explanation:
Explanation
NEW QUESTION # 20
Which is handled as a service request?
- A. An investigation to identify the cause of an incident
- B. The failure of an IT service
- C. An emergency change to implement a security patch
- D. A compliment about an IT support team
Answer: D
NEW QUESTION # 21
Which is NOT a component of the service value system?
- A. Governance
- B. The guiding principles
- C. The four dimensions of service management
- D. Practices
Answer: C
NEW QUESTION # 22
Service transition contains detailed descriptions of which processes?
- A. Change management, capacity management, event management, service request management
- B. Service asset and configuration management, release and deployment management, request fulfillment
- C. Change management, service asset and configuration management, release and deployment management
- D. Service level management, service portfolio management, service asset and configuration management
Answer: C
NEW QUESTION # 23
What must a service level agreement (SLA) define?
- A. Legally binding contractual responsibilities or both parties
- B. Key service targets and responsibilities of both the IT service provider and customer
- C. Key service targets and responsibilities of just the IT service provider
- D. Legally binding contractual responsibilities of just the IT service provider
Answer: C
NEW QUESTION # 24
Which practice balances management of risk with maximizing throughput?
- A. Change enablement
- B. Incident management
- C. Continual improvement
- D. Problem management
Answer: A
NEW QUESTION # 25
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
- A. 1 and 2
- B. 2 and 3
- C. 3 and 4
- D. 1 and 4
Answer: C
NEW QUESTION # 26
Which is a way of applying the guiding principle 'focus on value'?
- A. Doing fewer things, but doing them better
- B. Comprehending the whole, but doing something
- C. Understanding how service consumers use services
- D. Recognizing the complexity of systems
Answer: C
NEW QUESTION # 27
What describes the steps needed to create and deliver a specific service to a consumer?
- A. Service level management
- B. Service management
- C. A value stream
- D. Practices
Answer: A
NEW QUESTION # 28
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?
- A. In an emergency situation when it is not possible to convene a full CAB
- B. Outside the normal working hours of the business unit
- C. Following a full change advisory board (CAB) to resolve any outstanding agenda items
- D. During peak or holiday periods when emergencies are more likely to occur
Answer: A
NEW QUESTION # 29
Which statement about the 'continual improvement' practice is CORRECT?
- A. Training should be provided to those involved in continual improvement
- B. Continual improvement participation should be limited to a small dedicated team
- C. It is the role of senior management to authorize improvement initiatives
- D. A single continual improvement register should be maintained by senior management
Answer: A
NEW QUESTION # 30
How should the workflow for a new service request be designed?
- A. Leverage existing workflows whenever possible
- B. Use a single workflow for all types of service request
- C. Avoid workflows for simple service requests
- D. Use different workflows for each type of service request
Answer: A
NEW QUESTION # 31
Which process works with incident management to ensure that security breaches are detected and logged?
- A. Continual service improvement
- B. Change management
- C. Service level management
- D. Access management
Answer: D
NEW QUESTION # 32
What is the CORRECT order for the three phases of problem management?
- A. Problem identification, error control, problem control
- B. Problem control, error control, problem identification
- C. Problem identification, problem control, error control
- D. Error control, problem control, problem identification
Answer: C
NEW QUESTION # 33
What is the purpose of the 'deployment management' practice?
- A. To move new or changed components to live environments
- B. To ensure services achieve agreed and expected performance
- C. To make new or changed services available for use
- D. To set clear business-based targets for service performance
Answer: A
NEW QUESTION # 34
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EXIN ITILFNDv4 exam is a globally recognized certification program designed to validate the knowledge and understanding of ITIL 4 Foundation. ITIL 4 is widely regarded as the best practices framework for IT service management (ITSM). The ITIL 4 Foundation certification provides an all-encompassing understanding of the basic concepts, terminologies, and processes used in ITIL 4.
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