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NEW QUESTION # 25
How many Workflows are supported by Finesse?
- A. up to 20 Workflows with 5 per Team
- B. up to 100 Workflows with 5 per Team
- C. up to 100 Workflows with 20 per Team
- D. up to 200 Workflows with 20 per Team
Answer: A
NEW QUESTION # 26
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Deleted Objects
- B. Dialed Numbers
- C. Agents
- D. Administrative Scripts
- E. Routing Scripts
Answer: B,E
NEW QUESTION # 27
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM responds to the Route Request by running a Routing Script.
- B. ICM sends a VRU Label, which prompts a command to CVP
- C. ICM responds to the Route Request by running an Administrative Script.
- D. ICM sends an Agent Label, which prompts a command to CVP.
Answer: C
NEW QUESTION # 28
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- A. customizes the visual presentation of the reports
- B. allows different groups of users to configure APIs based on their roles
- C. allows agents to re-skill to a different skill group or team
- D. obtains data from the base solution's database, known as Data Sources
- E. automates Text to Voice Bot Configurations
Answer: B,D
NEW QUESTION # 29
Which microapp is used to gather information from the caller?
- A. Play Digit microapp
- B. Get Speech microapp
- C. Play Media microapp
- D. Get Digits microapp
Answer: D
NEW QUESTION # 30
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Finesse Server
- B. Unified Communications Manager
- C. VRU PG
- D. Media Server
- E. Voice Browser
Answer: B,E
NEW QUESTION # 31
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. BillingQueue
- B. cvp_ccb-vxml.tcl
- C. CallbackQueue
- D. Callback Engine
- E. CallbackEntry
Answer: B,E
NEW QUESTION # 32
What does Precision Routing use to determine if an agent is part of its pool?
- A. Teams
- B. Attributes
- C. Skills
- D. Expressions
Answer: A
NEW QUESTION # 33
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Tenant Scripts
- B. Routing Scripts
- C. Call Flow and Call Control Scripts
- D. Call Studio Scripts
- E. Administrative Scripts
Answer: D,E
NEW QUESTION # 34
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Direct Predictive Mode
- B. Progression Mode
- C. Accept Mode
- D. Predictive Mode
- E. Preview Mode
Answer: A,E
NEW QUESTION # 35
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Enable "Require Idle Reason"
- B. Enable "Require Logout Reason"
- C. Wrap-up on Outgoing, set to Required
- D. Wrap-up on Incoming, set to Required
Answer: B
NEW QUESTION # 36
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Call type
- B. Skill Targets
- C. Network VRU
- D. ICM script
- E. Media routing domain
Answer: A,D
NEW QUESTION # 37
Which .bat file displays the status of the VXML server and the applications running?
- A. Update.bat
- B. ResumeApp.bat
- C. Deploy.bat
- D. Stalus.bat
Answer: D
NEW QUESTION # 38
How can the Extension Mobility feature be described?
- A. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION # 39
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Browse
- C. Edit
- D. Quick Edit
Answer: D
NEW QUESTION # 40
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
- A. Route Settings under Call Settings card
- B. Miscellaneous under Call Settings card
- C. IVR Settings under Call Settings card
- D. Device Configuration under Infrastructure Settings card
Answer: D
NEW QUESTION # 41
Which two steps are required to configure a Supervisor? (Choose two.)
- A. assign the Supervisor to a Precision Queue
- B. assign the Supervisor to a Skill Group and Precision Queue
- C. make sure the Supervisor has an Active Directory Account
- D. assign the Supervisor to only one Team
- E. ensure that "Is Supervisor" is checked
Answer: D,E
NEW QUESTION # 42
Which server holds the .wav files on a UCCE environment?
- A. VXMLGW
- B. Media Server
- C. ICM Router
- D. CVP reporting server
Answer: B
NEW QUESTION # 43
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