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The CIS-HAM exam is a challenging exam that requires a high level of technical knowledge and expertise. It is recommended that candidates have at least six months of experience working with ServiceNow's IT service management platform before taking the exam. Candidates who pass the exam will be awarded the ServiceNow Certified Implementation Specialist - Hardware Asset Management certification, which is recognized as a valuable credential within the IT industry.
NEW QUESTION # 81
Which elements are provided by the hardware asset management content service? (Choose three.)
- A. Model name
- B. Compatibles
- C. Manufacturer
- D. Manufacturer lifecycle dates
- E. Product warranty
- F. Cost
Answer: A,C,D
Explanation:
According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The elements that are provided by the hardware asset management content service are as follows1:
Manufacturer lifecycle dates: The dates when the manufacturer stops selling, supporting, or servicing a hardware product.
Manufacturer: The name of the company that produces the hardware product.
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 82
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset Action
- B. Asset and CI Action
- C. Asset-CI Task Action
- D. Asset Task Action
Answer: C
NEW QUESTION # 83
What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)
- A. Location audit
- B. Vendor audit
- C. Discovery audit
- D. Stockroom audit
Answer: A,D
Explanation:
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C. Location audit.
The other options that are not types of inventory audits supported by the HAM application are:
Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. Reference:
1: Hardware Asset Inventory Audit
2: Stockrooms
3: Vendor Management
4: Configuration Management
NEW QUESTION # 84
Key features of consumables are:
Choose 2 answers
- A. Fixed cost
- B. Managed in bulk
- C. Low value
- D. Retired on consumption
- E. Can Be discovered
Answer: D,E
NEW QUESTION # 85
For a model to be fully normalized, what must be added to the model record?
- A. Version
- B. Manufacturer
- C. Model number
- D. Owner
Answer: C
Explanation:
To fully normalize a model, you need to add the model number to the model record, which is a unique identifier for the model based on the United Nations Standard Product and Services Code (UNSPSC). The model number helps to standardize the display name and remove duplicates in the model catalog and the CMDB. The other fields, such as version, owner, and manufacturer, are optional or can be derived from the model number. References:
* Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.
* Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the model normalization feature.
* [Hardware Asset Management - Customer Success], which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
NEW QUESTION # 86
When transferring non-consumable assets between stockrooms, how must they be transferred?
- A. In groups of ten items
- B. No more than 10% of the source stockroom's inventory
- C. As a single entity with a quantity of one
- D. In sets of two items
Answer: C
Explanation:
According to the Hardware Asset Management documentation, non-consumable assets are assets that are not depleted or used up when they are applied or consumed, such as laptops, monitors, or routers.
Non-consumable assets are tracked individually in the ServiceNow platform, and each asset has a unique asset tag and serial number.
When transferring non-consumable assets between stockrooms, they must be transferred as a single entity with a quantity of one, as stated in the Hardware Asset Management documentation: "Non-consumable assets are transferred as a single entity with a quantity of one. For example, a laptop is transferred as a single entity with a quantity of one." Therefore, the correct answer is option C, as a single entity with a quantity of one. References:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 87
Winch role allows you to allocate a resource?
- A. it_project_user
- B. resource_user
- C. resource_manager
- D. business_stakertolder
Answer: C
Explanation:
According to the ServiceNow Hardware Asset Management documents, the role that allows you to allocate a resource is the resource_manager role1.
The resource_manager role is a role that grants the user the ability to manage resources, such as hardware assets, consumables, and stockrooms, and to perform tasks related to resource allocation, reservation, transfer, and audit1.
The other roles that are not the correct answer are:
A) resource_user: This is a role that grants the user the ability to view and request resources, such as hardware assets and consumables, from the service catalog or the mobile app2.
B) it_project_user: This is a role that grants the user the ability to view and participate in IT projects, such as hardware asset refresh projects, and to track the progress, costs, and risks of the projects3.
C) business_stakeholder: This is a role that grants the user the ability to view and provide feedback on the business services and outcomes that are supported by the IT assets and resources4. Reference:
1: Resource Manager Role
2: Resource User Role
3: IT Project User Role
4: Business Stakeholder Role
NEW QUESTION # 88
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)
- A. New hardware assets found by audits
- B. Hardware assets disposed (YTD)
- C. Hardware asset disposal status
- D. Consumable models up for End of Life
Answer: B,C
Explanation:
Explanation
The End of Life tab of the Hardware Asset dashboard shows key metrics on the hardware assets that have reached or are nearing the end of their life cycle12.
The tab includes the following reports1:
Hardware asset disposal status: This report shows the number of hardware assets that are in different stages of disposal, such as pending, in progress, or completed1.
Hardware assets disposed (YTD): This report shows the number of hardware assets that have been disposed in the current year, grouped by month1.
Hardware assets up for end of life: This report shows the number of hardware assets that are due for end of life in the next 12 months, grouped by month1.
Hardware assets up for end of support: This report shows the number of hardware assets that are due for end of support in the next 12 months, grouped by month1.
Therefore, the correct answer is A. Hardware asset disposal status and C. Hardware assets disposed (YTD), as these are the only two reports that are shown on the End of Life tab of the Hardware Asset dashboard.
References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow
NEW QUESTION # 89
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)
- A. Create a single asset via Name search
- B. Create a single asset via barcode scan
- C. Receive one or multiple assets from a purchase order
- D. Create multiple assets listed on a contract PDF scan
Answer: B,C
Explanation:
* The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
* One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
* Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan
* the assets and confirm the receipt in ServiceNow1.
* The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. References:
* ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal
* Hardware Asset Inventory Management - ServiceNow
* Automation Simplifies Hardware Asset Management - ServiceNow Blog
NEW QUESTION # 90
Which tier of the capability blueprint focuses on achieving best-in-class?
- A. Operational integration
- B. Strategic conformance
- C. Trustworthy data
- D. Practical management
Answer: B
Explanation:
The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity.
The capability blueprint consists of five tiers, each representing a different level of capability and value.
The five tiers are:
Trustworthy data: The foundation of hardware asset management, ensuring data accuracy, completeness, and consistency.
Practical management: The basic level of hardware asset management, enabling visibility, control, and compliance of hardware assets.
Operational integration: The intermediate level of hardware asset management, enhancing efficiency, effectiveness, and collaboration of hardware asset processes.
Strategic conformance: The advanced level of hardware asset management, achieving best-in-class performance, optimization, and alignment of hardware assets with business goals.
Business transformation: The ultimate level of hardware asset management, enabling innovation, agility, and competitive advantage through hardware asset management.
The tier that focuses on achieving best-in-class is the strategic conformance tier, which aims to optimize the cost, quality, and value of hardware assets, as well as align them with the business strategy and objectives. References:
Hardware Asset Management Capability Blueprint
Hardware Asset Management Maturity Model
NEW QUESTION # 91
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset and CI Action
- B. Asset-CI Task Action
- C. Asset Action
- D. Asset Task Action
Answer: C
Explanation:
https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/incident-management/task
/track-ci.html
NEW QUESTION # 92
What are ways to measure trustworthy data? (Choose four.)
- A. Sustainability
- B. Reliability
- C. Credibility
- D. Plausibility
- E. Dependability
- F. Transferability
Answer: A,B,E,F
NEW QUESTION # 93
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
- A. Certificate of destruction
- B. Certificate of disposal
- C. Certificate of decommission
- D. Certificate of retirement
- E. Certificate of discharge
Answer: B
Explanation:
* When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record1.
* A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.
* A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.
* A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the
* data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. References:
* 1: Hardware Asset Disposal
NEW QUESTION # 94
Which of the following are functions of the model category? (Choose two.)
- A. Model categories group consumables in the Product Catalog
- B. Model categories provide the link between procurement management and asset management
- C. Model categories group related assets in the Service Catalog
- D. Model categories determine when to create assets from configuration items (Cls)
- E. Model categories provide the link between configuration management and asset management
Answer: D,E
Explanation:
A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
Reference:
1: ServiceNow Product Documentation: Model Category
2: ServiceNow Product Documentation: Configuration Management
3: ServiceNow Product Documentation: Asset Management
NEW QUESTION # 95
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
- A. Check for the Asset application in the application navigator
- B. Check for the Hardware Assets module in the application navigator
- C. Check for the Hardware Asset Management application in the application navigator
- D. Check for the Hardware Asset Dashboard module in the application navigator
Answer: A
NEW QUESTION # 96
Populating CMDB tables using import sets can inadvertently result in duplicate configuration items (CIs). To minimize this duplication, you can apply what process to the import sets?
- A. Transformation map consolidation
- B. Identification and reconciliation
- C. Manual reconciliation
- D. Import set prioritization
Answer: B
Explanation:
The Identification and Reconciliation process in ServiceNow ensures that configuration items (CIs) are correctly matched during the import process. This prevents duplication by validating unique identifiers, such as serial numbers or UUIDs, ensuring CMDB integrity.
Reference: CMDB Data Reconciliation Practices (ServiceNow CMDB guide).
NEW QUESTION # 97
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ServiceNow is a cloud-based platform that provides enterprise-level services to businesses of all sizes. It is a powerful tool that can help organizations streamline their operations and improve their overall efficiency. With its growing popularity, more and more businesses are seeking professionals who are skilled in using the platform to manage their IT assets. The ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is designed to recognize these professionals.
Pass Your CIS-Hardware Asset Management CIS-HAM Exam on Mar 15, 2026 with 198 Questions: https://www.easy4engine.com/CIS-HAM-test-engine.html
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