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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that measures IT customer satisfaction.
B) A KPI that shows the open service requests in a period of time.
C) A KPI that measures IT department satisfaction.
D) A KPI that shows the total cost for open incidents and problems.

2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured cron tasks
B) Badly configured actions
C) Badly configured processes
D) Badly configured workflows

3. What is the purpose of a stakeholder analysis?

A) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
B) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
C) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
D) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow

4. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM SmartCloud Control Desk
B) IBM Tivoli Service Automation Manager
C) IBM Tivoli Provisioning Manager
D) IBM Tivoli Endpoint Manager

5. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Software as a Service
B) Amazon Cloud
C) VM Image
D) On-premise traditional install
E) Google Cloud
F) Infrastructure as a Service

Solutions: