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Last Updated: Aug 25, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operations and Troubleshooting | 10% | - Common issues and resolution - Audit and compliance - Monitoring and maintenance |
| Topic 2: Business and IT Process Understanding | 22% | - Service management lifecycle - Business requirements gathering - ITIL v3 alignment |
| Topic 3: Planning and Implementation | 15% | - Configuration best practices - Deployment considerations - Performance and scalability |
| Topic 4: Solution Architecture and Design | 28% | - Integration patterns - Tivoli Integration Composer - CMDB and data model - SmartCloud Control Desk overview |
| Topic 5: Key Product Components | 25% | - License Metric Tool - Tivoli Asset Discovery - Process automation modules - Tivoli Application Dependency Discovery Manager |
1. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?
A) Use the Problem Management module in the IBM SmartCloud Control Desk
B) Alter the security properties in the LDAP system using an LDIF update
C) Modify the profile information access which the problem manager can change on their own
D) Use the Security module in IBM SmartCloud Control Desk
2. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?
A) the release tool
B) the configuration process
C) the change process
D) the discovery tool
3. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?
A) IBM License Metric Tool
B) IBM Tivoli Endpoint Manager for Software Use Analysis
C) IBM Tivoli Asset Discovery for Distributed
D) IBM Tivoli Application Dependency Discovery Manager
4. What is the purpose of a stakeholder analysis?
A) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
B) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
C) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
D) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
5. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?
A) IBM Tivoli Business Service Manager
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Monitoring
D) IBM Tivoli Application Dependency Discovery Manager
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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