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HP HP2-B85 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Imaging and Printing Portfolio Fundamentals- Overview of HP printing solutions
  • 1. Enterprise and office printing environments
    • 2. Inkjet vs LaserJet technologies
      - HP product categories
      • 1. Large format printing solutions
        • 2. Printers and multifunction devices
          Topic 2: HP Services and Solutions Overview- Security and sustainability
          • 1. Secure printing features
            • 2. Environmental and sustainability benefits
              - Managed Print Services (MPS)
              • 1. Device monitoring and fleet management
                • 2. Automated supplies replenishment
                  Topic 3: Supplies and Consumables- Cost efficiency
                  • 1. Cost per page (CPP) fundamentals
                    • 2. High-yield vs standard cartridges
                      - Original HP supplies value
                      • 1. Ink and toner cartridge technologies
                        • 2. Page yield and reliability concepts
                          Topic 4: Customer Needs and Sales Fundamentals- Value-based selling approach
                          • 1. Productivity and efficiency benefits
                            • 2. Total cost of ownership (TCO)
                              - Identifying customer requirements
                              • 1. Small and medium business requirements
                                • 2. Home office printing needs

                                  HP Imaging and Printing Sales Fundamentals Sample Questions:

                                  Question #1

                                  How do documents add value to a business? (Select two.)

                                  • A. They contain customer information.
                                  • B. They influence customer purchasing decisions.
                                  • C. They represent you, your company, and your product/service.
                                  • D. They are inexpensive to create and distribute.
                                  • E. They can be recycled.
                                  Answer: B,C
                                  Question #2

                                  What are the advantages that resellers get by selling HP devices? (Select two.)

                                  • A. just-in-time shipping of products
                                  • B. free toner with every sold printer
                                  • C. brand recognition that opens doors for more sales
                                  • D. lowest hardware prices in the industry
                                  • E. access to a large installed base of existing customers
                                  Answer: C,E
                                  Question #3

                                  With which products does HP provide scan-to-email functionality? (Select two.)

                                  • A. HP Color LaserJet printers
                                  • B. single-function monochrome HP LaserJet printers
                                  • C. mono and color LaserJet MFPs and selected AIOs
                                  • D. HP PhotoSmart printers
                                  • E. HP Digital Senders
                                  Answer: C,E
                                  Question #4

                                  What are the benefits of the HP Universal Print Driver? (Select two.)

                                  • A. It provides simplified printing on HP Photosmart printers.
                                  • B. It simplifies the IT process of adding new printers to an environment.
                                  • C. It provides simplified printing from HP digital cameras,
                                  • D. Mobile workers can easily print at various work locations.
                                  • E. It provides simplified files that reduce network traffic.
                                  Answer: B,D
                                  Question #5

                                  Which HP management tools make HP products easier to set up, use, and manage? (Select two.)

                                  • A. balanced deployment
                                  • B. HP Easy Printer Care
                                  • C. Total Cost of Ownership calculator
                                  • D. HP Jetdirect networking
                                  • E. HP ImageREt technology
                                  Answer: A,B
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