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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which gives a user access to a system?

A) Service provision
B) Service consumption
C) Service agreement
D) Service requirement

2. Which statement about value streams is CORRECT?

A) Each value stream must include all six value chain activities
B) Each value stream must include all 34 ITIL practices
C) Each value stream must include suppliers or partners
D) Each value stream must be designed for a specific scenario

3. Which is part of the 'focus on value' guiding principle?

A) Reducing the number of steps in the customer experience
B) Understanding what services help the service consumer
C) Assessing services to identify parts that can be reused
D) Identifying activities that can be achieved in smaller iterations

4. Which is provided by the 'engage' value chain activity?

A) Ensuring that stakeholder expectations for quality are met
B) Ensuring that stakeholder needs are understood by the organization
C) Ensuring that services are operated to meet agreed specifications
D) Ensuring that service components are available when needed

5. Which statement about outcomes is CORRECT?

A) Outcomes enable products to be delivered to a stakeholder
B) Outcomes provide assurance to stakeholders on how a service performs
C) An outcome defines the amount of money spent on technology for a service
D) An outcome depends on at least one output to deliver a result

Solutions: