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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: The Four Dimensions of Service Management- Information and Technology
- Partners and Suppliers
- Organizations and People
- Value Streams and Processes
Topic 2: ITIL Service Value System (SVS)- Guiding Principles
- Practices Overview
- Governance
- Service Value Chain
- Continual Improvement
Topic 3: Service Management Key Concepts- Service Relationships
- Value and Value Co-creation
- Service Offerings

EXIN ITIL 4 Foundation Sample Questions:

Question #1

Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

  • A. The 'release management' practice
  • B. Service consumption
  • C. Service relationship management
  • D. The service value system
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which is recommended as part of the 'progress iteratively with feedback' guiding principle?

  • A. Analyze the whole situation in detail before taking any action
  • B. Prohibit changes to plans after they have been finalized
  • C. Organize work into small manageable units
  • D. Reduce the number of steps that produce tangible results
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

What includes governance as a component?

  • A. The service value chain
  • B. Practices
  • C. The guiding principles
  • D. The service value system
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

What is typically needed to assign complex incidents to support groups?

  • A. The incident category
  • B. A change schedule
  • C. A self-help tool
  • D. The incident priority
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

How should a process design allow for exceptional situations?

  • A. Remove the option for process exceptions
  • B. Include all exception steps in the main process
  • C. Create rules to handle exceptions generally
  • D. Create an additional process for each exception
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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