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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which one of the following is the purpose of service level management?

A. To ensure that sufficient capacity is provided to deliver the agreed performance of services
B. To carry out the service operations activities needed to support current IT services
C. To ensure that an agreed level of IT service is provided for all current IT services
D. To create and populate a service catalogue

Question 2

Which one of the following is NOT an aim of the change management process?

A. To ensure the impact of changes are understood
B. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
C. To ensure that changes are recorded and evaluated
D. To deliver and manage IT services at agreed levels to business users

Question 3

Which of the following is best definition of IT service management?

A. Technical implementation of supporting IT infrastructure components
B. An internal service provider that is embedded within a business unit
C. The implementation and management of quality IT services that meet business needs
D. A complete set of all the documentation required to deliver world class services to customers

Question 4

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A. Development or purchase of tools and deployment of the process
B. Training tool administrators how to manage tools and monitoring tool performance in operational environment
C. Testing the tool and training process managers on using the process
D. Development or purchase of tools and deployment of the tools

Question 5

Which of the following are benefits to the business of implementing service transition?
1 . Better reuse and sharing of assets across projects and resources
2 . Reduced cost to design new services
3 . Result in higher volume of successful changes

A. 2 and 3 only
B. None of the above
C. 1 and 3 only
D. 1 and 2 only

Solutions: