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Last Updated: Sep 02, 2026
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Nortel 920-106 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking & Protocols | - IP networking for call center systems
|
| Installation & Configuration | - Server setup and prerequisites
|
| Troubleshooting & Maintenance | - System diagnostics
|
| Symposium Call Center Architecture | - System components and server architecture
|
| Call Routing & Operations | - Routing logic and call distribution
|
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