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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. In which three situations can default coverage be applied?

A) for a specific period of time
B) to a specific customer account
C) for a specific SR category
D) globally, to all service requests that do not have any other coverage
E) for a specific SR status

2. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Modify the original base locales of the articles to match the target language.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
D) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

3. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C) Adjust permissions on all customer's profiles.
D) Adjust the inbound message filters.

4. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) The configured frequency to retrieve emails is too long.
B) Incoming messages have a custom filter.
C) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
D) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

5. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Time Period
B) Start/Stop
C) Available
D) Duration
E) Interval

Solutions: