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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user is not assigned the correct Agent Type License.
B) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
C) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.

2. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A) Find Similar Deals
B) Create Close Plan
C) Create Account Plan

3. Which statement explains why a company might prefer a hybrid search index in Data Cloud for Agentforce?

A) Hybrid search indexes process queries faster than vector search because they eliminate the need for semantic embedding.
B) Vector embedding in hybrid search are prefiltered by keyword matches, reducing computational overhead and improving response accuracy.
C) Hybrid search indexes support both literal keyword matches and semantic recall, useful when queries mix specific terms and intent.

4. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?

A) Create a custom copilot action which calls a flow.
B) Create a Flex prompt template in Prompt Builder.
C) Configure the Integration Flow Standard Action in Agent.

5. After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the Agentforce Specialist keep in mind for this deployment?

A) Review and test standard and custom Agent topics and actions for Service Center use cases.
B) Assign the Agentforce for Service permission to the Service Cloud users.
C) Assign the standard service actions to Agentforce Service Agent.

Solutions: