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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose2 answers

A) Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.
B) Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.
C) Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.
D) Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.

2. Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

A) Product types sold
B) Number of quotes generated
C) Opportunity win rates
D) Logins into Partner Community
E) Opportunities generated

3. Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers

A) Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
B) Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
C) Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
D) It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.

4. During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A) Suggest that the executive team tie performance metrics to Salesforce usage.
B) Create recurring office hours for end usersto call in to speak directly with the Solution Architect.
C) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
D) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

5. Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

A) Migrate archived data to Heroku and active and semi-active data to Salesforce.
B) Migrate all complaint records m the Case object to provide a 360-degree customer view.
C) Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
D) Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
E) Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.

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