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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is one of the roles of a Partner Services Advisor?

A) Trainer for Support Enablement
B) The dedicated point of escalation for level 3 support
C) The first point of contact for program and operational queries
D) Ramp-up assistant for the customer of the SAP PartnerEdge partner

2. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Set the message status to Update Message with SAP
B) Select Get information for SAP and then select theText Ids to be forwarded to SAP
C) Set the message status to In Process
D) Increase the priority of the message tospeed up response time from SAP

3. When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Incident forwarded
B) Sent to SAP
C) Information to SAP
D) Confirmed

4. Which application within Root Cause Analysis should be used to add a Technical System?

A) Agent Administration
B) System Conflict Resolution
C) System Maintenance
D) Diagnostic Setup

5. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP customers
B) A comprehensive view on a project/release plan with all quality gates and their associated activities
C) An enablement program for SAP partners
D) A platform for realizing the value of SAP Enterprise Support

Solutions: