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Last Updated: Oct 12, 2026
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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Competitive differentiators - Business Service Management concepts - Value propositions for IT executives and stakeholders |
| BSM Solution Areas | 30% | - Application Performance Management - Systems and Infrastructure Management - Operations Bridge and integration - Network Management - Service Intelligence and Analytics |
| Customer Challenges and Solution Alignment | 25% | - Business and IT operational challenges - ROI and business benefit communication - Mapping challenges to BSM capabilities |
| Selling and Qualification Process | 20% | - Discovery and qualification questions - Identifying opportunities and customer personas - Positioning and closing strategies |
HP Selling HP BSM Solutions Sample Questions:
Which IT activities are supported by the BSM Systems Management Solution? (Select two.)
- A. improving consistency in application testing
- B. end user monitoring to track business service levels
- C. providing faster mean time to resolution (MTTR)
- D. providing cross-domain visibility of IT infrastructure events to remove duplication
- E. proactively enforcing policy and compliance reporting
Correct Answer: B,C 🗳️
Which IT activity is supported by the BSM Network Management Solution?
- A. end-user monitoring to track business service levels
- B. providing proactive policy enforcement and compliance reporting
- C. providing cross-domain visibility of IT infrastructure events to remove duplication
- D. improving application quality testing
Correct Answer: C 🗳️
What is the most correct value proposition for HP Software's BSM Systems Management Solution?
- A. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
- B. It enables IT organizations to enhance network performance and availability while improving resource utilization and provide secure, compliant networks, while meeting SLAs and containing costs.
- C. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
- D. Itconsolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
Correct Answer: D 🗳️
Which HP value statement will resonate with the persona involved in Network Management?
- A. Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.
- B. Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
- C. Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
- D. Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
Correct Answer: C 🗳️
Which question is best used to qualify an Application Performance management opportunity?
- A. How often do customers complain about an application response time?
- B. How do you handle Quality Assurance test management?
- C. How do you ensure that your virtual server hosts are used to their maximum potential?
- D. Have you automated your operational runbooks to enhance efficiency?
Correct Answer: A 🗳️
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