Study with CIS-ITSM most valid questions & verified answers
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Updated: Aug 21, 2026
No. of Questions: 200 Questions & Answers with Testing Engine
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ServiceNow CIS-ITSM Exam Syllabus Topics:
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
ServiceNow CIS-ITSM Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Certificate Validity Period: | 2 years (requires recertification) |
| Exam Price: | USD $150-200 |
| Related Certifications: | CIS-CSM (Customer Service Management) CIS-CSD (Service Desk) CIS-FSM (Field Service Management) CSA (Certified System Administrator) CIS-SM (Service Mapping) |
| Available Languages: | English, Japanese, German |
| Real Exam Qty: | 65-80 |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-based |
| Passing Score: | 70% |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Service Portal Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Mobile Development Fundamentals (On-demand)
- Knowledge Management Implementation (On-demand)
- CIS-IT Service Management Exam Prep
- Major Incident Management (On-demand)
- Knowledge Management Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
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