[2021] CIS-ITSM Actual Exam Dumps, CIS-ITSM Practice Test
Easy4Engine CIS-ITSM dumps & ServiceNow Certification sure practice dumps
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Request Fulfillment Management: 25%
- Change and Release Management: 25%
- Configuration Management Database: 5%
- Problem Management: 10%
- Knowledge Management: 10%
- Incident Management: 25%
For each ITSM application, the candidate must know the following for each module
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Training and Certification
ServiceNow Certification Program FAQ
NEW QUESTION 212
Which table is used to store all the searches performed against knowledge base articles?
- A. kb_queries
- B. kb_search_log
- C. ts_query_kb
- D. kb_use
Answer: C
Explanation:
Explanation
Explanation:
kb_use table is used to store article views not users searches. kb_search_log and kb_queries don't exist.
NEW QUESTION 213
In change management, which record should be modified to restrict when a change can move to a specific state?
- A. UI Action for the State Transition
- B. ChangeRequestStateModelSNC Script Include
- C. ChangeRequestStateModel Script Include
- D. ChangeRequest Script Include
Answer: B
NEW QUESTION 214
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION 215
Which of the following components can be turned on or off in the Service Catalog Cart Layout?
- A. Add to Wish List
- B. Quantity
- C. Calculate Shipping
- D. Delete Item
Answer: B
NEW QUESTION 216
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.
- A. False
- B. True
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 217
ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?
- A. Business Applications
- B. Knowledge Management
- C. IT
- D. Security Operations
Answer: B
Explanation:
Explanation
ServiceNow provides IT services for 5 key business areas: IT, Security Operations, Customer Service, HR and building business applications.
NEW QUESTION 218
Which type of record may be used to initiate the process to deploy a fix to an incident?
- A. Problem
- B. Service Request
- C. Incident Resolution
- D. Change Request
Answer: D
NEW QUESTION 219
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
- A. False
- B. True
Answer: A
Explanation:
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
NEW QUESTION 220
In the baseline platform configuration, an end user with no assigned roles can read an incident when they are
_____________.
- A. Caller, Opened By or on the Watch list
- B. Opened by or the Configuration item's business owner
- C. Caller or the Caller's delegate
- D. Caller, Opened By or on the Work notes list
Answer: A
NEW QUESTION 221
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Size of the company
- B. Delegation of Catalog Administration
- C. Services and Types of Service
- D. Audience
Answer: A
Explanation:
Explanation
NEW QUESTION 222
What is the relationship between User table and Location table?
- A. One-to-many (one location can be assigned to many users)
- B. Many-to-many
- C. One-to-one
- D. One-to-many (one user can have many locations)
Answer: A
Explanation:
A user can have only one location, but the same location can be used for many users.
NEW QUESTION 223
What will be the new state once you click on the "Start Fix" button in the problem form?
- A. Assess
- B. Fix in progress
- C. Root Cause Analysis
- D. In Progress
Answer: B
NEW QUESTION 224
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Explanation:
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
NEW QUESTION 225
Which interface needs to be implemented by a Lightning Component so that it may be displayed in modal dialog by clicking a button on a Lightning Record page?
- A. force:lightningQuickAction
- B. lightning:quickAction
- C. force:lightningEditAction
- D. lightning:editAction
Answer: B
NEW QUESTION 226
Which of the following is NOT a valid state for problem tasks?
- A. Work in progress
- B. Assess
- C. Root Cause Analysis
- D. Closed
Answer: C
NEW QUESTION 227
Itil users don't have permission to move problems through their life cycles.
- A. False
- B. True
Answer: B
NEW QUESTION 228
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
- A. Lookup
- B. Roll-up summary
- C. Hierarchical
- D. Master-detail
Answer: D
NEW QUESTION 229
......
Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
CIS-ITSM Actual Questions and Braindumps: https://www.easy4engine.com/CIS-ITSM-test-engine.html
Pass CIS-ITSM Exam with Updated CIS-ITSM Exam Dumps PDF 2021: https://drive.google.com/open?id=1RWIls7WB-nZpwuxCmg5grs8h971bO7L7
