Valid ServiceNow Certification CIS-ITSM Dumps Ensure Your Passing
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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Number of Questions: 65 Questions
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Duration: 90 minutes
Exam Price: $150 (USD)
Exam type: Multiple Choice Questions
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
NEW QUESTION 26
What is the API name that allows integration with service catalog?
- A. Table API
- B. Service Catalog API
- C. Service API
- D. Service Requests API
Answer: B
NEW QUESTION 27
Which three types of prices can the system administrator set for an organization's products? (Choose three.)
- A. Standard prices
- B. Discount prices
- C. List prices
- D. Sales prices
- E. Product prices
Answer: A,B,C
Explanation:
Explanation
NEW QUESTION 28
It is possible to create two different sets of priority rules for incidents and problems.
- A. False
- B. True
Answer: B
NEW QUESTION 29
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
What is the impact of this change?
- A. All existing content packs will be deleted.
- B. Users can continue to edit the contents of existing packs.
- C. Users can modify the description and title of existing packs.
- D. The Clone & Customize button will continue to be available.
Answer: C
NEW QUESTION 30
When does a State of On Hold pause an SLA?
- A. Depends upon the SLA conditions
- B. Always
- C. Never
Answer: A
NEW QUESTION 31
How can you allow creating change requests from inactive incidents?
- A. None of the listed answers
- B. Change the value of change property "change.create_change_from_inactive_incidents"
- C. Change the value of incident property "incident.create_change.active_check"
- D. Change the value of change property "change.create_change.active_check"
Answer: A
Explanation:
Explanation
It is not possible to create change requests from inactive incidents.
NEW QUESTION 32
How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.
- A. Modify the state mapping records in the Problem State Mapping table.
- B. Change the value of problem property "problem.acceptrisk.move_to_closed".
- C. Modify the logic in the script include "Accept Problem Risk".
- D. Modify the logic in the UI Action "Accept Risk".
Answer: B
NEW QUESTION 33
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
- A. False
- B. True
Answer: A
Explanation:
It is actually recommended to have a generic request in the Service Catalog.
NEW QUESTION 34
Which of the following statements is true regarding Group Type?
- A. Every group can have zero or more types.
- B. Every group can have one type.
- C. Every group can have one or more types.
- D. None of the listed answers.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 35
Part of a custom Lightning Component displays the total number of Opportunities in the org, which is in the millions. The Lightning Component uses an Apex Controller to get the data it needs.
What is the optimal way for a developer to get the total number of Opportunities for the Lightning Component?
- A. SOQL for loop that counts the number of Opportunities records
- B. SUM() SOQL aggregate query on the Opportunity object
- C. Apex Batch job that counts the number of Opportunity records
- D. COUNT() SOQL aggregate query on the Opportunity object
Answer: D
NEW QUESTION 36
What knowledge management capability allows users to as and answer questions among peers within a knowledge base?
- A. Feedback
- B. Connect Chat
- C. Collaboration
- D. Social O&A
Answer: D
NEW QUESTION 37
There are two integration points available in ServiceNow ITSM: Platform Web Services and Event Management.
- A. False
- B. True
Answer: B
NEW QUESTION 38
ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?
- A. Business Applications
- B. Knowledge Management
- C. IT
- D. Security Operations
Answer: B
Explanation:
Explanation
ServiceNow provides IT services for 5 key business areas: IT, Security Operations, Customer Service, HR and building business applications.
NEW QUESTION 39
Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?
- A. In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.
- B. Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.
- C. Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.
- D. Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.
Answer: D
Explanation:
Categorization was available in Legacy Knowledge but it was just 2-levels organization structure with Topic and Category and a single taxonomy shared by all articles. However, in Knowledge v3, there are multi levels of categorizations and each knowledge base has its own taxonomy.
NEW QUESTION 40
The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?
- A. Set all fields to Read-Only on the standard Closed Opportunity page layout.
- B. Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.
- C. Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.
- D. Set the Do Not Modify Closed Opportunity permission for all profiles.
Answer: C
NEW QUESTION 41
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?
- A. Standard filter
- B. Cross filter
- C. Reporting snapshot
- D. Joined report
Answer: B
NEW QUESTION 42
What are three capabilities of Collaborative Forecasting? (Choose three.)
- A. Rename categories
- B. Overlay quota
- C. Forecast using opportunity splits
- D. Add categories
- E. Select a default forecast currency setting
Answer: A,C,E
NEW QUESTION 43
In the Content item, what is the "Catalog content" option in "Content type" used for?
- A. Cross-reference among catalogs.
- B. Reference to a catalog item that doesn't have a record producer linked to it.
- C. To show an article about a specific catalog item.
- D. Grouping more than one catalog item in one request.
Answer: A
NEW QUESTION 44
Which of the following is NOT a valid Requested Item Catalog Task state?
- A. Work In Progress
- B. Pending
- C. Closed Rejected
- D. Closed Skipped
Answer: C
NEW QUESTION 45
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. SOSL queries
- B. describeSObjects()
- C. REST API
- D. Dynamic Schema binding
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 46
Which of the following roles can maintain user criteria?
- A. catalog_admin
- B. None of the listed answers
- C. itil_admin
- D. user_criteria_admin
Answer: D
NEW QUESTION 47
Which of the following fields does ServiceNow recommend to move to the Advance view of the catalog item form? (Choose two.)
- A. Show shopping cart
- B. Shopping cart label
- C. No cart
- D. No subtotal
- E. Omit price in cart
Answer: C,E
NEW QUESTION 48
Recruiters at Universal Containers want to associate positions with their related job applications using two custom objects - Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted.
Which type of object relationship will meet this requirement?
- A. Lookup
- B. Hierarchical
- C. Master-detail
- D. Junction
Answer: C
NEW QUESTION 49
The Close Incident button doesn't appear for itil users.
- A. False
- B. True
Answer: B
Explanation:
Explanation
Users with itil roles don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
NEW QUESTION 50
Which of the following roles can delete a catalog?
- A. catalog_manager
- B. Nobody can delete catalogs
- C. itil_admin
- D. catalog_admin
Answer: D
NEW QUESTION 51
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