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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
| Exam Name: | ITIL® 4 Foundation Certificate in IT Service Management |
| Exam Number: | ITILFNDv4 |
| Certificate Validity Period: | Lifetime, no renewal required |
| Exam Format: | Multiple Choice, Closed Book, Standard / Negative / Missing Word / List question types |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Polish, Dutch, Danish, Finnish, Norwegian |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | $385 / €340 / £295 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Duration: | 60 (75 for non-native language candidates) |
| Recommended Training: | Official AXELOS ITIL 4 Resources EXIN Accredited Training Providers |
| Exam Registration: | PeopleCert Registration EXIN Official Registration |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online proctored or at authorized test centers; closed-book |
| Pre Condition: | No prerequisites required; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 25% | - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement - Governance |
| Topic 2: ITIL Practices | 25% | - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. |
| Topic 3: Key Concepts of ITIL 4 | 15% | - Value streams and processes - Organizations, people and culture - Partners and suppliers - Information and technology |
| Topic 4: Key Concepts of Service Management | 20% | - Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders |
| Topic 5: ITIL Guiding Principles | 15% | - Optimize and automate - Progress iteratively with feedback - Collaborate and promote visibility - Focus on value - Start where you are - Think and work holistically - Keep it simple and practical |
EXIN ITIL 4 Foundation Sample Questions:
1. How does the 'incident management' practice set user expectations?
A) By assigning resources to ensure that all incidents are resolved as quickly as possible
B) By agreeing, and communicating target resolution times
C) By using collaboration tools to communicate effectively
D) By automated matching of incidents to known errors
2. Which is an example of a service request?
A) A request for access to a file
B) A request to implement a security patch
C) A request to investigate the cause of an incident
D) A request for normal operation to be restored
3. Which step of the 'continual management model' defines measurable targets?
A) Where do we want to be?
B) How do we get there?
C) What is the vision?
D) Where are we now?
4. Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?
A) Measured data is always more accurate than direct observation
B) It should always be used instead of direct observation
C) The act of measuring always positively impacts results
D) It should always be used to support direct observation
5. Which service value chain activity relates with buying new products?
A) Improve
B) Engage
C) Plan
D) Obtain/build
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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