[Jun 26, 2026] Get to the Top with EX-Con-101 Practice Exam Questions
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NEW QUESTION # 67
Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?
- A. By using Profile criteria and selecting the Service profile
- B. By using User criteria and selecting appropriate user fields on CRM objects
- C. By using Domain criteria and creating custom domains for each department or role to access the portal
- D. By using Location criteria and specifying which IP address applies to each department and domain
Answer: B
Explanation:
User criteria allow you to target audiences based on user fields on CRM objects, such as department, role, or region. You can use user criteria to set up different pages in the portal for different departments and roles within those departments.
NEW QUESTION # 68
UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images?
- A. "Allow guest users to self register" in the Administration Workspace
- B. "Enable Image Connect for guest users" in the Administration Workspace
- C. "Let guestusers view asset files and CMS content available to the community" in the Administration Workspace
- D. The "Jepson" theme in the Builder Workspace
Answer: C
Explanation:
This setting allows guest users to view images and other content that are stored as asset files or CMS content in your Experience Cloud site. You need to enable this setting if you want guest users to see images on your customer portal.
NEW QUESTION # 69
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
- B. The Experience Cloud site for Europe has more than a million users.
- C. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- D. The Community manager for Europe does not have System Administrator privileges.
Answer: C
Explanation:
The reason for this issue is that the preconfigured Insights reports need to be modified to meet GDPR requirements. Insights is a feature that allowsyou to measure and analyze the adoption and engagement of your Experience Cloud sites using preconfigured reports and dashboards. However, some of these reports may not comply with GDPR, which is a regulation that protects the privacy and data rights of individuals in the European Union. To use Insights for the Experience Cloud site for Europe, the Community manager needs to modify the preconfigured reports to meet GDPR requirements, such as anonymizing user data, obtaining user consent, and deleting user data upon request.
NEW QUESTION # 70
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Help Center
- B. Customer Account Portal
- C. Partner Central
- D. Build Your Own
Answer: C
Explanation:
Partner Central is a template that is designed for creating asite that supports channel sales, lead distribution, and deal registration. The template includes features such as partner recruitment, onboarding, training, co- selling, lead management, opportunity management, and deal registration.
NEW QUESTION # 71
The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?
- A. Deployment via Metadata API
- B. Lightning Bolt Export and Installation
- C. Publication via Experience Builder
- D. Deployment via Change Set
Answer: B
Explanation:
To move a site from one production org to another production org that is not directly connected, UC should use Lightning BoltExport and Installation. Lightning Bolt is a feature that allows UC to export a site as a package that contains the site template, theme, pages, components, and content. UC can then install the package in another org using the AppExchange or a URL link.
NEW QUESTION # 72
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that SalesforcePRM can help with channel sales, lead distribution, and co- marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
- A. Al-Powered Knowledge Base
- B. Partner Value Score Matrix
- C. Partner Incentivization Map
- D. Case Escalation
- E. Chat
Answer: A,D,E
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:
* Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.
* AI-Powered Knowledge Base: Youcan provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.
* Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.
NEW QUESTION # 73
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
- A. Visible to Customer
- B. Visible to Partner
- C. Visible to Anyone
- D. Visible to Public Knowledge Base
Answer: D
Explanation:
To make a Knowledge article visible to both authenticated customers and unauthenticated guest users on the public knowledge base, you need to select the Visible to Public Knowledge Base checkbox when creating the article. This will allow you to share the article with public users on your site. You can also select other visibility options,such as Visible to Customer or Visible to Partner, if you want to share the article with other channels.
NEW QUESTION # 74
What are three valid topic types? Choose 3 answers
- A. Standard Topic
- B. Featured Topic
- C. Content Topic
- D. Trending Topic
- E. Navigational Topic
Answer: A,B,D
Explanation:
Three valid topic types are Featured Topic, Trending Topic, andStandard Topic. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. A Featured Topic is a topic that is manually selected by an administrator or moderator to be displayed prominently on the site. A Trending Topic is a topic that is automatically generated by an algorithm based on the popularity and recency of the content.
A Standard Topic is a topic that is created by users or administrators and can be assigned to any content.
NEW QUESTION # 75
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
- A. Help Center
- B. Account Portal
- C. Microsite
- D. Build Your Own
Answer: B
Explanation:
To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CKcan use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.
NEW QUESTION # 76
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
- A. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
- B. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
- C. Create an app for the Internalbusiness development team and allow them to generate token-based referral links for existing partners In their region.
- D. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
Answer: C
Explanation:
This option allows UC to control the access to the partner application form and ensure that only qualified partners can apply. Token-based referral links are unique and expire after a certain time, which adds an extra layer of security. Creating an app for the internal team also allows UC to track the performance of the referral program and reward the existing partners accordingly1
NEW QUESTION # 77
Which stepdoes the system administrator have to take to create a partner user?
- A. Select Enable Partner User from the Contact Detail page.
- B. Create a partner queue, and add users to it.
- C. Assign the Gold Partner permission to the user.
- D. Add the user to the All Partner Portal Users public group.
Answer: A
Explanation:
This step allows the system administrator to create a partner user from an existing contact that is associated with a partner account. The partner user inherits the role, profile, and permission setsfrom the contact. The system administrator can also specify a username, email address, and nickname for the partner user.
NEW QUESTION # 78
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
- A. Create a separate channel for partners in PRM Workspaces.
- B. Create Page Layouts for Lead Distribution.
- C. Enable "Lead Sharing" in Digital Experience settings.
- D. Create Lead Record Types for Lead Distribution.
Answer: B,D
Explanation:
To differentiate between the leads created by partners and the leads created by its own Sales team, UMS should create lead record types and page layouts for lead distribution. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout is a way to control the layout and organization of detail and edit pages in Salesforce. By creating lead record types and page layouts, UMS can customize the fields and values that are displayed to partners and Sales team members.
NEW QUESTION # 79
Which three topic types can be used in an Aura site?
Choose 3 answers
- A. Standard Topic
- B. Featured Topic
- C. Deleted Topic
- D. Content Topic
- E. Navigational Topic
Answer: A,B,E
Explanation:
Three topic types that can be used in an Aura site are:
* Standard Topic. This is atopic that is created by users or administrators and assigned to content, such as posts, files, or articles. Users can follow or unfollow standard topics and see the related content on the topic detail page.
* Featured Topic. This is a topic that is selectedby administrators to highlight important or popular content on the site. Featured topics appear on the home page or on the topic catalog page of the site.
* Navigational Topic. This is a topic that is used to organize content into categories or subcategories on the site. Navigational topics appear on the navigation menu of the site and allow users to browse content by topic.
NEW QUESTION # 80
Universal Containers has recently launched a site for its retailers. Retailersare able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
- A. Retail managers need to be put in the executive role in theRole Hierarchy.
- B. Retail managers need to be given Super User access.
- C. A Sharing Set needs to be created.
- D. A Sharing Rule needs to be created.
Answer: B
Explanation:
Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.
NEW QUESTION # 81
Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?
- A. Through guest user Sharing Sets
- B. Through guest userSharing Rules
- C. Through guest user roles
- D. Through guest user organization-wide defaults (OWD)
Answer: D
Explanation:
To give guest users access to a custom object, CK can use guest user organization-wide defaults (OWD).
OWD are a feature that allows you to set the default level of access that guest users have to records of a custom object. You can use OWD to grant Read Only or Read/Write access to guest users for a custom object.
For example, CK can use OWD to give guest users Read Only access to the VolunteeringEvent object.
NEW QUESTION # 82
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers
- A. ExperimentBundle provides editable community metadata in a human-readable format.
- B. ExperienceBundle provides editable community metadata in a human-readable format.
- C. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
- D. ExperienceBundle enables Creating experiencingacross orgs.
Answer: B,D
Explanation:
ExperienceBundle is a feature that allows you toretrieve, deploy, create, update, or delete an Experience Cloud site's metadata definition in a single API call. Some of the key features of ExperienceBundle are:
* ExperienceBundle enables creating experiences across orgs. You can use ExperienceBundle tomove your site's metadata from one org to another, such as from sandbox to production.
* ExperienceBundle provides editable community metadata in a human-readable format. You can use ExperienceBundle to edit your site's metadata in JSON or XML format, whichmakes it easier to understand and modify.
NEW QUESTION # 83
Ursa Majer Solar (UMS) wantsto give its partriers the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site?
Choose 3 answers
- A. Deal Registration
- B. Content Flagging
- C. Lead Distribution
- D. Market Development Fund
- E. Service Console
Answer: A,C,D
Explanation:
DealRegistration allows UMS to enable its partners to register deals and work with UMS on sales opportunities. UMS can also set up approval processes and validation rules for deal registration and track the deal status and revenue. Lead Distribution allows UMSto assign leads to partners based on predefined criteria, such as location, product, or industry. UMS can also monitor the lead conversion rate and partner performance. Market Development Fund allows UMS to allocate funds to partners for marketing activities, such as events, campaigns, or webinars. UMS can also create budgets, approval workflows, and reports for market development fund.
NEW QUESTION # 84
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Einstein Customer
- B. Customer Insights
- C. Community View
- D. Experience Tracker
Answer: D
Explanation:
Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.
NEW QUESTION # 85
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
- A. Select the profile for a given experience
- B. Create a permission Set
- C. Select a permission pot for a given experience
- D. Edit the applicable user profile
Answer: A,C
Explanation:
Two steps that the UC admin should take to grant access to each customer are B and C. To grant access to an Experience Cloud site, you need to assign a license type, a profile, and a permission set to each user. A license type determines what features and functionality a user can access on the site. A profile determines what objects and fields a user can see and edit on the site. Apermission set determines what additional permissions and settings a user can have on the site. To assign a profile and a permission set for a given experience, you need to select them from the drop-down menus in the Admin Workspace of your Experience Builder tool.
NEW QUESTION # 86
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?
- A. Portal User Visibility
- B. Site User Visibility
- C. Chatter Group Member Visibility
- D. Community User Visibility
Answer: A
Explanation:
The sharing setting that would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm, is Portal User Visibility. Portal User Visibility is a setting that allows portal users (such as Customer Community or Partner Community users) to see other portal users who have the same role or a role below them in the portal role hierarchy. This setting enables portal users to share information and collaborate with their peers within their own firm, but not with other firms.
NEW QUESTION # 87
DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR systemadministrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers
- A. Partner User Roles
- B. Page Variations
- C. Audience Targeting
- D. Branding Sets
- E. Audience Sets
Answer: B,C,D
Explanation:
Branding sets allow theadministrator to define the colors, fonts, logos, and images for different parts of the site, such as the header, footer, and body. Page variations allow the administrator to create different versions of a page with different layouts, components, and content. Audience targeting allows the administrator to create audiences based on user attributes, such as profile or company name, and display different branding sets or page variations to different audiences within the same site.
NEW QUESTION # 88
A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?
- A. Customer Community Plus Login Experience license need to be used.
- B. Create a permission set with '' Allow standard external profiles' check assign to all external users.
- C. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.
- D. Ensure the standard profile have Allow using standard external profiles for self-registration, usercreation, and login' set to True.
Answer: C
Explanation:
To use standard profiles in an experience, the step that is required is to enable the "Allow using standard external profiles forself-registration, user creation, and login" option in Setup. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. Standard profiles are predefined profiles that come with Salesforce and cannotbe edited or deleted. To use standard profiles for external users in an experience, you need to enable the "Allow using standard external profiles for self- registration, user creation, and login" option in Setup, which gives you access to use standard profiles such as Customer Community User or Partner Community User.
NEW QUESTION # 89
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create a separate community for each partner with audience targeting.
- B. Create branding sets, audience targeting, and navigation menu targeting.
- C. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- D. Create branding sets,audience targeting and a custom Navigation menu component.
Answer: B
Explanation:
To solve these requirements, the administrator should create branding sets, audience targeting, and navigation menu targeting. Branding sets are collections of branding elements, such as colors, fonts, images, and logos, that you can apply to yourExperience Cloud site. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. Navigation menu targeting is a feature that allows you to display different navigation menu items todifferent users based on their assigned audience. By using these features, the administrator can create different branded experiences for each partner, control the access to the Leads inbox component and the Leads tab, and customize the navigation menu foreach partner.
NEW QUESTION # 90
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Lightning template
- B. Financial Services Community permission setlicense
- C. Insurance Agent Portal Lightning template
- D. Insurance agent permission set license
Answer: B,C
Explanation:
Financial Services Community permission set license is a license type that allows users to accessFinancial Services Cloud objects and features, such as policies, claims, referrals, and goals. Insurance Agent Portal Lightning template is a template that is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals. These two features are available for DR to implement a solution involving insurance agent persona.
NEW QUESTION # 91
Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Save theflow with the "System Context Without Sharing-Access All Data" option.
- B. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
- C. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- D. Assign a single screen to multi-step flow and give the guest user access via page layout.
Answer: C
Explanation:
To enable the guest user to run the flow, UC should set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup. A flow is a tool that allows you to automate business processes by guiding users through screens andperforming actions based on their inputs. A guest user is a user whoaccesses your Experience Cloud site without logging in or registering. To allow guest users to run flows on your site, you need to enable the "Enable Lightning Flows for Guest User" option in Setup, which gives guest users access to run flows that are embedded in Lightning pages or Visualforce pages.
NEW QUESTION # 92
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